Shannon Coccia
Shrewsbury,MA
Summary
Methodical Director with 5+ years of comprehensive experience overseeing daily operations of a child care center. 25+ years working in child care setting. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of communication and performance measures. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. In summary I have been working in child care since I was 15 years old. My only objective is to provide children with love and care, while providing them a working foundation of knowledge through play and to help them learn and grow to be well rounded adults.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director
Access Futures Child Care Center
Worcester, MA
08.2013 - 01.2024
- Managed staff, financials and key performance indicators to facilitate business operations.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Conducted regular meetings with the owners and staff to review progress on strategic initiatives.
- Facilitated collaboration between teams by encouraging open communication channels.
- Served as a public spokesperson at industry events or conferences.
- Used excellent verbal skills to engage families in conversation and effectively determine needs and requirements.
- Negotiated agreements with external partners such as contractors or consultants.
- Generated reports to review data and issue corrective actions for improvements.
- Partnered with staff to create professional development plans to support personal and business growth.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Mitigated business risks by working closely with staff members and assessing performance.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated and maintained relationships to promote positive work culture.
- Cultivated strong relationships with families by responding promptly to inquiries or complaints.
- Prepared staff work schedules and assigned team members to specific duties.
Private Nanny
Cotter Family
Shrewsbury, MA
10.2009 - 08.2013
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Prepared meals according to dietary needs of the family's children.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Provided direct-care services for children of varying ages.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Assisted with homework, tutoring and school projects as needed.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Sparked creativity and imagination by teaching children new ideas each day.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Engaged with children on individual basis to build positive, trusting relationships.
- Provided supervision and guidance to ensure safety of children in all situations.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Met and communicated regularly with parents to discuss children's activities and development.
Lead Pre-K Teacher
Stepping Stones Early Learning Centre
Shrewsbury, MA
10.2006 - 10.2009
- Created an environment conducive to learning by displaying appropriate materials around the classroom.
- Utilized effective communication techniques when addressing challenging behaviors.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Participated in professional development opportunities such as seminars or workshops.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Observed children to record development.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Implemented behavior management strategies in the classroom setting.
- Directed and supervised children during field trips and special activities.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Provided guidance and support to pre-K teachers and assistants.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Engaged with children on individual basis to build positive, trusting relationships.
- Established positive relationships with families and community members.
- Incorporated music, art and theater into lesson planning.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Met with parents to discuss child behavior and academic progress.
Administrative Manager
Guild Of St Agnes Day Care
Worcester, MA
11.2004 - 07.2006
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Established work procedures or schedules to organize daily work of staff.
- Oversaw complex office support, managing records database, and organizing contracts.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Infant/Toddler/Preschool/School Age Teacher
Guild Of St. Agnes Early Education And Child Care
Worcester, MA
07.2000 - 07.2004
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Designed and facilitated differentiated and personalized learning goals and activities to engage students.
- Enforced disciplinary policies as needed while maintaining a positive learning environment.
- Provided guidance to help students develop social skills such as cooperation, self-control, conflict resolution.
- Embraced and actively promoted inclusive and equitable learning environment.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Infant/Toddler/Preschool Teacher
Little Flower Learning Center
Marlboro, MA
08.1998 - 07.2000
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Administered and documented results of student assessments.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Adapted instructional methods based on individual student needs.
- Adapted instructional techniques according to student learning styles and progress.
- Implemented behavior modeling and positive reinforcement into daily routines.
Education
Master of Science - Educational Administration And Supervision
University of Phoenix
Tempe, AZ05-2008
Bachelor of Science - Psychology
Becker College
Worcester, MA05-2005
Associate of Science - Early Childhood Education
Becker College
Worcester, MA05-2003
Skills
- Budget Control
- Operations Management
- Project Management
- Staff Development
- Business Development
- Business Administration
- Project Coordination
- Logistics Management
- Staff Management
- Business Planning
- Financial Management
- Organizational Development
- Verbal and Written Communication
- Staff Supervision
- Issues Resolution
- Hiring and Retention
- Crisis Management
- Charismatic Leader
- Contract and Vendor Management
- Fundraising Events
- Rules and Regulations
- Creativity and Innovation
- Company Guidelines
- People Management
- Budget Management
Certification
- Director II Certified through the department of early education and care.
- Serv Safe Certified
- Certified CPR and First Aid Instructor through the American Red Cross
- Certified in CPR, first aid and AED
References
- Julian Sossa- Owner of Access Futures Child Care Center 1-978-868-6233
- Melissa Cotter- Family I nannied for 508-615-3559
- Jill Roy- Co-worker 508-847-7413
Timeline
Director
Access Futures Child Care Center
08.2013 - 01.2024
Private Nanny
Cotter Family
10.2009 - 08.2013
Lead Pre-K Teacher
Stepping Stones Early Learning Centre
10.2006 - 10.2009
Administrative Manager
Guild Of St Agnes Day Care
11.2004 - 07.2006
Infant/Toddler/Preschool/School Age Teacher
Guild Of St. Agnes Early Education And Child Care
07.2000 - 07.2004
Infant/Toddler/Preschool Teacher
Little Flower Learning Center
08.1998 - 07.2000
Master of Science - Educational Administration And Supervision
University of Phoenix
Bachelor of Science - Psychology
Becker College
Associate of Science - Early Childhood Education
Becker College
- Director II Certified through the department of early education and care.
- Serv Safe Certified
- Certified CPR and First Aid Instructor through the American Red Cross
- Certified in CPR, first aid and AED
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