Shannon Colhoun
Breckenridge,CO
Summary
High-energy Store Manager leveraging 6+ years of experience in management of retail locations. Focused leadership achieving improved team development, exemplary customer experience, and increased profitability. Dynamic relationship-builder skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
Ruby Jane Boutique
07.2022 - Current
- Manage inventory control, cash control, and store opening and closing procedures reducing inventory loss by 22% and increasing annual revenue by 16% to date.
- Lead 4 store employees successfully in fast-paced environment through talent development, proactive communication and conflict resolution improving new employee retention by 50%.
- Assist with hiring, training, and mentoring new staff members through coaching and applying standard policies, improving customer satisfaction and earning boutique Google 5-star rating.
- Merchandise window displays and rotate store inventory, creating unique customer experience generating increased store traffic, efficiency, and profitability.
- Approve regular payroll submissions for employees and set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Ambassador
Cloudastructure Inc. (SaaS Startup)
07.2021 - 05.2022
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Converted sales leads into polished client relationships through effective time management and diligent independent work schedule.
Forbes 4-Star Assistant Spa and Retail Manager
Hyatt, Resort At Squaw Creek
07.2020 - 07.2021
- Garnered 300+ public and private positive reviews on Medallia and Trip Advisor CE software bolstering hotel rating. Provided exemplary customer service in areas of Spa, Retail, and FOH services.
- Increased retail sales by 18% by improving daily productivity.
- Controlled retail inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and developed new employees for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted with scheduling, payroll and talent development for 18-person staff.
Spa/ Salon Supervisor and Retail Manager
Nordstrom
03.2015 - 03.2020
- Helmed Collective Revolving Accounts (Hair, Skin, Nails, Adtech) valued $MM+ with consecutive annual growth (2015-2020) 26%+.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows, increased account sales, and lowered inventory loss by 16%.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Designed busy promotional event calendar of approximately 30 brands by partnering with store management, multiple buyers and coordinating PR brand campaigns directly influencing annual sales 10%+
- Led multiple full time (9 employees) and freelance teams (up to 20 employees).
Retail Manager
Nordstrom
01.2014 - 03.2015
- Launched Cle de Peau Beaute brand ($276K cosmetics account) with 13% annual increase and second highest location gain in region.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Manager
Nordstrom
07.2012 - 01.2014
- Managed Lancôme cosmetics, $500K+ account with 22% annual increase and oversaw 3-person team.
- Promoted into first Account Management role from sales associate.
- Exhibited excellent people skills during interaction with employees and customers.
Education
Bachelor of Arts - English
Cal State
Los Angeles, CASkills
- Leadership, Team Building and Mentoring
- Operations Management and Retail Management
- Customer Experience and Customer Service Management
- Retail Inventory Management and Loss Prevention
- Team Development, Employee Training, and Hourly Shift Management
- Store Merchandising, Sales Expertise and Maximizing Profitability
- Shift Scheduling, Budget and Payroll Administration
- POS Systems, Microsoft suite, Google suite
- Outstanding Communication, Multitasking and Organization skills
Additional Information
Nordstrom, Sales Associate
Operations and Sales Manager, Stagingworks
Sales Representative (Admissions),Video Symphony
Asset Manager, Warner Brother Studios/Accenture
Executive Assistant, Paramount Pictures
Timeline
Store Manager
Ruby Jane Boutique
07.2022 - Current
Sales Ambassador
Cloudastructure Inc. (SaaS Startup)
07.2021 - 05.2022
Forbes 4-Star Assistant Spa and Retail Manager
Hyatt, Resort At Squaw Creek
07.2020 - 07.2021
Spa/ Salon Supervisor and Retail Manager
Nordstrom
03.2015 - 03.2020
Retail Manager
Nordstrom
01.2014 - 03.2015
Retail Manager
Nordstrom
07.2012 - 01.2014
Bachelor of Arts - English
Cal State
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