Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Colledge

Hobart,IN

Summary

Dynamic Dispatch Manager with 25 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.

Overview

11
11
years of professional experience

Work History

Dispatch Operations Manager

Norbet Trucking
09.2017 - Current
  • Supervised drivers and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed loads to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with the drivers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Negotiated contracts with carriers and brokers to obtain best pricing and terms.
  • Trained new employees on proper protocols.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Managed loads, scrap, and customer pick ups.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Reported to management operational activities and maintained current records.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Tracked and monitored vehicle performance and maintenance.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.

Dispatcher

Bulkmatic Transport
02.2013 - 08.2017
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Received new orders, prepared documentation, and assigned personnel.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.

Education

Associate of Arts - Psychology

University of Phoenix
Tempe, AZ
04.2013

High School Diploma -

Rich East High School
Park Forest, IL
05.1997

Skills

  • Team Leadership
  • Time Management
  • Logistics Management
  • Phone Dispatch
  • Manpower Planning
  • Fleet Maintenance
  • Scheduling Coordination
  • Organizational Skills
  • Software Proficiency
  • Record Keeping
  • Customer Service
  • DOT Compliance
  • Proficient in Microsoft
  • Route Planning

Timeline

Dispatch Operations Manager

Norbet Trucking
09.2017 - Current

Dispatcher

Bulkmatic Transport
02.2013 - 08.2017

Associate of Arts - Psychology

University of Phoenix

High School Diploma -

Rich East High School

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Shannon Colledge