Shannon Connor
Farmington,MN
Summary
Talented mortgage professional with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Specialist
Royal Credit Union
06.2022 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Explained different types of loans pertaining to client situations.
Junior Underwriter- Remote
Home Owners Financial Group
03.2020 - 05.2022
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Determined and documented loan conditions and communicated requirements and decisions.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
Mortgage Loan Processor
Hiway Federal Credit Union
03.2019 - 12.2019
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Senior Loan Processor Remote
American Bancshares Mortgage LLC
11.2017 - 06.2019
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Senior Loan Processor- Remote
Supreme Lending
06.2017 - 11.2017
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Provided quick turnaround times to maintain fast-past schedule.
- Evaluated approvals against established bank and government lending standards.
Mortgage Loan Processor
Bremer Bank
09.2014 - 06.2015
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Conventional Mortgage Underwriter
Wells Fargo Home Mortgage
01.2009 - 12.2013
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Promoted to Underwriter from Processor within one year of employment.
Education
High School Diploma -
Regina High School
Minneapolis, MN01.1987
Skills
- Reading Comprehension
- Debt Ratios
- Knowledge of VA Loan Process
- Complex Problem-Solving
- Retail Mortgages
- Fraud Prevention and Detection
- Loan Product Promotion
- Eligibility Requirements
- New Product Information
- Customer Experience
- Financial Analysis
- Mortgage Loan Origination
- Underwriting Processes
- Oral and Written Comprehension
- Loan Application Management
- Regulatory Compliance
- Document Analysis
- Underwriting Support
- NMLS Registration
- Credit Union Operations
- Pre-Approval Process
- Microsoft Office
- Real Estate Appraisal
- Consumer lending
Timeline
Mortgage Loan Specialist
Royal Credit Union
06.2022 - Current
Junior Underwriter- Remote
Home Owners Financial Group
03.2020 - 05.2022
Mortgage Loan Processor
Hiway Federal Credit Union
03.2019 - 12.2019
Senior Loan Processor Remote
American Bancshares Mortgage LLC
11.2017 - 06.2019
Senior Loan Processor- Remote
Supreme Lending
06.2017 - 11.2017
Mortgage Loan Processor
Bremer Bank
09.2014 - 06.2015
Conventional Mortgage Underwriter
Wells Fargo Home Mortgage
01.2009 - 12.2013
High School Diploma -
Regina High School
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