Shannon Conway
Huntington Station
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Service Project Manager
Nickerson Corporation
11.2019 - 01.2022
- Presenting and selling company products and services to new and existing customers
- Ability to collaborate effectively with cross-functional teams in a fast-paced environment
- Initiative to start, maintain and complete all work projects
- Exceptional attention to detail in maintaining accurate data and work
- Setting up opportunities for estimating and quoting via Salesforce
- Project coordination upon receiving a new order via Salesforce
- Order processing to coordinate service visits with customers and installers
- Prepare work orders for service visits and ensure follow up
- Ensure payroll is processed and schedules are planned and executed appropriately
- Project profitability tracking
- Follow up with customers to ensure satisfaction and to obtain feedback after work is completed
- Customer service and support for existing customers and new customers
- Internal liaison for interdepartmental requests
- Virtual meetings for enhanced customer and team support
- Administrative support to the department on special projects as needed
- Conducted site visits to ensure work is being completed properly
- Responsible for onboarding new warehouse staff
Account Manager/Office Manager
PhiGEM Parts
01.2018 - 10.2019
- Operating as the lead point of contact for professionals in the radiology, diagnostic imaging and medical industry
- Expedite orders to meet strict sales and client deadlines
- Responsible for maintaining monthly, quarterly and yearly sales figures
- Maintaining and building strong, long-lasting customer relationships
- Developing a trusted advisor relationship with key customers within the medical and diagnostic imaging industry
- Process sales orders and quotations for hospitals, end users, contract manufacturers and engineers internationally and domestically
- Work with warehouse personnel to ensure the timely and successful delivery of our products according to customer needs and objectives
- Identify and develop opportunities within and collaborate with President to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Attend and run commercial trade shows and business events to generate new business opportunities
- Contribute to team effort by accomplishing related results as needed
- Serve as the point person for office manager duties including maintenance, mailing, office spending, supplies, equipment, bills and errands
Advertising Sales Director
PSP Inc.
05.2017 - 01.2018
- In charge of selling printed and digital advertising for professional and collegiate sports on a national level
- Some of the territories that I am currently responsible for include: New York, New Jersey, Connecticut, Massachusetts, North Carolina, California, Wisconsin, Texas, Arizona and Colorado
- Accountable for developing and maintaining new and existing client relations
- Working with business owners and marketing professionals to design advertising messages for official game-day publications and yearbooks representing the MLB, NBA, NFL, NHL and NCAA Programs
- Responsible for meeting monthly and yearly sales goals
Sales and Marketing Manager
NIC Components
01.2016 - 04.2017
- In charge of selling 250+ series of electrical components in the following territories; Canada, Brazil, Illinois, Maryland, Virginia and Florida
- Process sales orders and quotations for distributors, contract manufacturers and engineers within territories listed
- Expedite orders with factories overseas to meet strict sales and client deadlines
- Responsible for maintaining monthly, quarterly and yearly sales figures
- Work with two direct regional managers and outside account representatives to acquire new business
- Designing email blasts for marketing campaigns and product releases
- Maintain and build positive relationships with new and existing clients
Sales Customer Service Specialist
FedEx Office
01.2008 - 12.2015
- Developing and growing corporate relationships within the printing and shipping industry
- Manage corporate relationships, conduct product presentations and coordinate the production of large print projects for Louis Vuitton, McGraw-Hill, Cablevision, North Shore-LIJ Health System and Henry Schein
- Team with Account Representative to consistently increase revenue
- Developed and implemented training programs for new Sales Customer Service Specialists and Account Representatives within the New York City-Long Island district
- Assist in the planning and coordination of department, trade shows and district meetings
Lead Project Coordinator/Office Manager
FedEx Office
01.2007 - 01.2008
- Understanding and delivering the customers printing and shipping needs
- Coordinated and managed facility production schedules
- Managed customer and client relationships
- Supervised training of new facility team members
- Managed inventory and ordering of all floor displays
- Served as the point person for office manager duties including maintenance, mailing and transportation, office spending, supplies, servicing equipment, billing and errands
Education
SUNY Empire State College
Suffolk Community College
Skills
- Project Management
- Event Coordination
- Sales and Marketing
- Payroll Support
- Customer Service
- Administration
- Business Development
- Team Orientated
- Software development
- Mentoring and coaching
- Customer service
- Team collaboration and leadership
Personal Information
Title: Project Manager and Business Development Specialist
Timeline
Service Project Manager
Nickerson Corporation
11.2019 - 01.2022
Account Manager/Office Manager
PhiGEM Parts
01.2018 - 10.2019
Advertising Sales Director
PSP Inc.
05.2017 - 01.2018
Sales and Marketing Manager
NIC Components
01.2016 - 04.2017
Sales Customer Service Specialist
FedEx Office
01.2008 - 12.2015
Lead Project Coordinator/Office Manager
FedEx Office
01.2007 - 01.2008
SUNY Empire State College
Suffolk Community College
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