Shannon Cookenmaster
Bay City
Summary
Dynamic housekeeping professional with extensive experience at Holiday Inn Express Hotel Suites, excelling in cleaning and sanitation. Proven track record in training and mentoring staff, enhancing guest relations, and implementing quality improvements. Skilled in inventory management and committed to delivering exceptional customer service, ensuring high standards of cleanliness and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Housekeeping Supervisor
Holiday Inn Express Hotel Suites
Saginaw, MI
06.2024 - Current
- Assisted in maintaining cleanliness and organization of guest rooms and common areas.
- Learned proper use of cleaning equipment and safety procedures to ensure compliance.
- Supported team members by providing guidance on housekeeping best practices.
- Conducted inventory checks for cleaning supplies, ensuring availability for daily operations.
- Collaborated with staff to address guest requests promptly and efficiently.
- Monitored adherence to cleanliness standards to enhance overall guest satisfaction.
- Trained new employees on operational procedures and efficient cleaning methods.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
Housekeeping Manager
Comfort Inn Hotel
Bay City, MI
08.2018 - 05.2024
- Supervised daily housekeeping operations, ensuring adherence to quality standards and efficient workflow.
- Trained and mentored housekeeping staff, fostering a culture of teamwork and accountability.
- Implemented inventory management processes for cleaning supplies, reducing waste and optimizing resource allocation.
- Conducted regular inspections of guest rooms and common areas to maintain cleanliness and guest satisfaction.
- Collaborated with front desk staff to address guest requests, improving overall customer service experience.
- Managed staff of Number housekeepers.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
Commercial Janitorial Cleaner
Great Lakes Cleaning
Bay City, MI
10.2011 - 05.2017
- Executed daily cleaning tasks in commercial facilities, ensuring high standards of cleanliness and sanitation.
- Operated various cleaning equipment, including floor scrubbers and vacuum systems, to maintain facility appearance.
- Maintained inventory of cleaning supplies and communicated needs to management for timely replenishment.
- Collaborated with team members to enhance workflow efficiency and meet client expectations consistently.
Education
High School Diploma -
Pinconning High School
Pinconning, MI06.2004
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Customer relationship management
- Quality improvements
- Cleaning techniques
- Training and mentoring
Timeline
Housekeeping Supervisor
Holiday Inn Express Hotel Suites
06.2024 - Current
Housekeeping Manager
Comfort Inn Hotel
08.2018 - 05.2024
Commercial Janitorial Cleaner
Great Lakes Cleaning
10.2011 - 05.2017
High School Diploma -
Pinconning High School