SHANNON COON
Sioux City,Iowa
Summary
A versatile professional with expertise in project management, problem-solving, and collaboration. Brings a fresh perspective and demonstrates a strong commitment to quality and success. Recognized for consistently delivering effective solutions through adaptability and a proactive approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Lunchtime Solutions
Hinton Schools ,Hinton, IA
08.2023 - 07.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Team Lead, Night Supervisor
GOODWILL OF THE GREAT PLAINS
Sioux City, IA
08.2021 - 07.2023
- Opening and/or closing the store, ensuring store is open during the posted hours of operations and Store is safe, and offices are locked upon leaving the building with alarms enabled
- Oversee store operations in absence of manager and the assistant manager, following store procedures for sales floor cashiering, customer service and correcting EBT errors as needed
- Train and evaluate store employees and Program participants when applicable
- Count down cash drawers, ensuring all monies and deposits are accounted for and Locked in the safe
- Accept donated items in a safe, courteous, and efficient manner per store guidelines
- Process donated items to produce inventory for sales floor, successfully led team to deliver the daily projected goals on time and within the budget.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Adjusted equipment to meet different productivity levels.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
Education
Certification In Welding -
Southeastern Technical
Sioux Falls, SD12.2017
Associates Degree - Early Childhood Education
Warren,washington County BOCES
Hudson Falls, NY07.1994
Skills
- Quality Standards
- Performance Tracking and Evaluations
- Resolving Complaints
- Supervising Employees
- Training and Development
- Department Organization
- Continuous Improvement Projects
- Policy Enforcement
- CPR/ First Aid certified
Staff Supervision
Food Preparation
Staff Training and Development
Attention to Detail
Problem-Solving
Safe Food Handling
Cleaning and sanitation
Operations Management
Team Collaboration and Leadership
Sanitation Standards
Health Code Compliance
Food production management
Certification
- Outstanding Customer Service of the Year Award
- Leadership Award for Round-Ups (5 X)
State
Iowa
Zip
51106
Birthdate
03/29/1976
City
Sioux City
Personal Information
Title: Supervisor
Timeline
Kitchen Manager
Lunchtime Solutions
08.2023 - 07.2024
Team Lead, Night Supervisor
GOODWILL OF THE GREAT PLAINS
08.2021 - 07.2023
Certification In Welding -
Southeastern Technical
Associates Degree - Early Childhood Education
Warren,washington County BOCES