Shannon Cooney
Parker,CO
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Papa Murphy's Pizza
04.2019 - 03.2025
- Oversee daily operations, communicate with my assistant manager, ensuring weekly/monthly goals are met.
- Coordination use of training and understanding how to use, keep equipment operating safely and efficiently
- Monitor sales and schedule staff accordingly
- Ordering produce, rotating inventory using FIFO, handling customer complaints in a quick, friendly manner
- Customer refunds and guest satisfaction
- Training new staff and coordinating with the owner and other support staff to ensure company standards are exceeded if possible, but always met.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
DTC - Server
Winston's Pub and Grill
11.2018 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Busser
Izakaya Den
09.2018 - 01.2020
- Communicates with rest of closing busser staff, passing on pre-shift notes accordingly
- Strong, precise customer service in coordination with other service staff
- Detailing booths, cleaning tables, sweeping and resetting the dining room(s)
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
Lead Server Trainer
Pierre Loti Hospitality
04.2017 - 08.2019
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
- Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
- Established and maintained quality control standards.
- Trained and mentored five new personnel hired to fulfill various roles.
Education
Associate of Arts - Criminal Justice And Videography
Community College of Aurora
Aurora, CO04.2020
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Labor cost controls
- Deadline oriented
Certification
Safeserve Food Handling Certification
Timeline
General Manager
Papa Murphy's Pizza
04.2019 - 03.2025
DTC - Server
Winston's Pub and Grill
11.2018 - 04.2020
Busser
Izakaya Den
09.2018 - 01.2020
Lead Server Trainer
Pierre Loti Hospitality
04.2017 - 08.2019
Associate of Arts - Criminal Justice And Videography
Community College of Aurora
Similar Profiles
Robert HoerstingRobert Hoersting
Vice President of Operations at Twickenham GA LLC D/b/a Papa Murphy's PizzaVice President of Operations at Twickenham GA LLC D/b/a Papa Murphy's Pizza
Vinay SankhyanVinay Sankhyan
Business Owner at Papa Murphy's Pizza, Sunalta FranchiseBusiness Owner at Papa Murphy's Pizza, Sunalta Franchise
Caleb HardmanCaleb Hardman
Pizza Artist at Papa Murphy's PizzaPizza Artist at Papa Murphy's Pizza
Agustin Mendez HerediaAgustin Mendez Heredia
Line Cook at Chili's Bar and GrillLine Cook at Chili's Bar and Grill
Davaa ChimedtserenDavaa Chimedtseren
Owner/ Esthetician at Sunny Day SpaOwner/ Esthetician at Sunny Day Spa