Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Shannon Cooper

East Windsor,NJ

Summary

Enthusiastic Sales/Customer Service Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

4
4
years of professional experience

Work History

Overnight Stock Team Member

Target
10.2023 - Current
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Kept work areas neat, clean and free from debris.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Noted unsafe components inside packages and discussed concerns with supervisors.

Overnight Stock Team Member

Kohl's
09.2023 - 10.2023
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Picked and packed order items.
  • Stocked designated items on shelves, end caps and displays.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Safely and securely loaded items to prevent damage during transport.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

Sales Associate

Zumiez
08.2019 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service Associate

Wawa
06.2020 - 11.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Handled food and drink orders in the deli section with good time management to keep the customers satisfied.

Education

No Degree -

Hightstown High School
Hightstown, NJ

No Degree -

Collier High School
Marlboro, NJ

Skills

  • Communication
  • Problem Solving
  • Team Collaboration
  • Attention to Detail
  • Time Management
  • Cross-Functional Coordination
  • Physical Stamina
  • Conflict Resolution

Hobbies

Was a competitive dancer for 16 years, since 18 months old. 

During that time period, multiple awards and achievements were noticed and rewarded by studio owners, judges from competitions, and myself. 

Love to spend time with friends and family whenever possible. 

Love to do self care when downtime is available. (Mental reset and relaxation, physical relaxation)

Driven to help others in need.



Languages

Spanish
Elementary

Timeline

Overnight Stock Team Member

Target
10.2023 - Current

Overnight Stock Team Member

Kohl's
09.2023 - 10.2023

Customer Service Associate

Wawa
06.2020 - 11.2020

Sales Associate

Zumiez
08.2019 - 02.2021

No Degree -

Hightstown High School

No Degree -

Collier High School

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Shannon Cooper