Shannon Cooper

• Developed and tracked KPIs for Purchasing Department
• Implemented Purchasing Calendar to maintain obtainable timelines
• Helped recruit, train and lead +10 interns every year
• Cultivated relationships with International and Domestic vendors daily
• Maintained data for 3000+ items
• Tested new and reoccurring products to keep vendors accountable and maintain less than 0.01% defective rate
• Introduced an average of 3 products a month to the catalog, while maintaining a 50% margin on all items.
• Researched Tableau to integrate for data management
• Chair on Volunteer and Engagement Committees to help employees engage with community

• Maintained a response time of 15 minutes or less to provide friendly and knowledgeable service for routine questions and service complaints.
• Collaborated with marketing to implement new eCommerce website
• Collaborated with IT to help develop and maintain cross platform software

• Earned top sales intern by achieving the highest sales and making the most sales calls.
• Introduced a new order type to meet customer's need to ship to multiple locations.
• Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
• Cultivated 10 new accounts that have yearly orders

Minor: Mathematics