Shannon Cooper
Ozark,MO
Summary
Knowledgeable in financial planning and regulatory compliance at State Farm, demonstrating exceptional documentation abilities and account management skills. Achieved significant achievements in talent acquisition and client relationship management with Progressive & Phoenix. Experienced with insurance policy analysis, risk assessment, and client management. Utilizes analytical skills to evaluate and mitigate risks, ensuring policy compliance and client satisfaction. Track record of effective communication and problem-solving in diverse situations. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Recruiter
Phoenix Home Care & Hospice
10.2023 - Current
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within the first year of employment.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
Insurance Specialist
Progressive Auto Insurance
08.2020 - 04.2023
- Maintained confidentiality of patient finances, records, and health statuses.
- Followed up on denials, late payments, extensions and other special circumstances.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations. Serviced policies in 50 States
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Finance and Insurance Manager
State Farm
07.2019 - 08.2020
- Implemented innovative financing solutions to secure favorable funding terms for clients with life or annuity accounts.
- Increased sales productivity by providing ongoing coaching and training for team members.
- Strengthened client relationships through exceptional customer service, leading to increased retention rates.
- Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
- Evaluated loan requests and documents to verify accuracy and completeness with State Farm Bank.
Insurance Customer Service Representative
USAA Insurance
06.2016 - 07.2019
- Completed customer applications and updated records to reflect current information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11.2004
Skills
- Account Management
- Documentation abilities
- Financial Planning
- Regulatory compliance understanding
- Claims reporting systems
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Auto insurance
- Life Insurance
- Health insurance
- Policy Renewals
Accomplishments
- Achieved receiving an Award with State Farm through effectively hitting top life insurance sales for our office. Attended a Gala in KC to receive award
- Achieved R.A.F.E (Rising Above for Excellence Award) by superceding my quartlerly goals.
Certification
Licensed with Missouri Department of Insurance for Property & Casualty since 2016
Licensed with Missouri Department of Insurance for Health & Accident since 2016
Licensed with Missouri Department of Insurance for Life & Annuities since 2019
Timeline
Senior Recruiter
Phoenix Home Care & Hospice
10.2023 - Current
Insurance Specialist
Progressive Auto Insurance
08.2020 - 04.2023
Finance and Insurance Manager
State Farm
07.2019 - 08.2020
Insurance Customer Service Representative
USAA Insurance
06.2016 - 07.2019
Licensed with Missouri Department of Insurance for Property & Casualty since 2016
Licensed with Missouri Department of Insurance for Health & Accident since 2016
Licensed with Missouri Department of Insurance for Life & Annuities since 2019
High School Diploma -
Penn Foster Career School
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