Shannon Cotrell
Fort Lauderdale,FL
Summary
Dynamic Patient Care Coordinator with Trinity Health, adept at ensuring compliance with HIPAA protocols while enhancing patient experiences. Skilled in database coordination and effective communication, successfully streamlined authorization processes, resulting in improved patient satisfaction. Recognized for organizational excellence and a commitment to addressing customer concerns through proactive follow-up.
Overview
2026
2026
years of professional experience
Work History
Office Assistant
Sunrise Medical Group, P.C.
2006 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
Patient Care Coordinator
Trinity Health
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Addressed customer issues through systematic follow-up.
Education
Home Health Care Aide
Home Health Aide
Lauderdale Lakes, FLHigh School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA07.2002
Skills
- HIPAA protocol adherence
- Organizational standards
- Database coordination
- Medical record requests
Timeline
Home Health Care Aide
Home Health Aide
High School Diploma -
Cornerstone Christian Correspondence School
Office Assistant
Sunrise Medical Group, P.C.
2006 - Current
Patient Care Coordinator
Trinity Health