Shannon Couch
Piedmont,SC
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
High-performing registered nurse with 24 years of healthcare experience in hospital, skilled nursing facilities, hospice, home health and medical office environments. Responsible nurse with excellent communication skills demonstrated by two decades of experience in healthcare. RN with more than eight years’ supervisory experience in a healthcare setting. Nurse Case Manager with valid State RN License. Solid clinical, utilization review and case management experience within a health care environment.
Overview
26
26
years of professional experience
Work History
Registered Nurse, Emergency Department
AnMed Health Medical Center
06.2025 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Educated family members and caregivers on patient care instructions.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Evaluated patient histories, complaints, and current symptoms.
RN, Surgical Oncology Office, Sexual Assault Nurse Examiner, Emergency Room, Med/Sur Tele, ICU (Med Sur, Neuro Trauma, CV), Preop, OR, Recovery, Anesthesia Tech
Greenville Health System
01.2000 - 05.2025
- Patient care during urgent/emergent situations.
- Triage of patients
- PFC- management of incoming patients from EMS/ Triage to ED beds.
- Care of Cancer patients in need of surgical intervention
RN, Resident Care Coordinator, Staff Development Coordinator, Resident Care Coordinator
Cascades-Verdae
01.2016 - 01.2018
- RN for management of 76 members of Assisted Living/ Memory Care.
- Managed staff including CNA and Med Tech’s
- Managed and held care plans/ care plan meetings.
- Communicated with families and followed up with grievances
- Managed MD appointments, on site MD visits, and all related testing and immunizations.
- Orientation, new hire physicals, immunizations, and drug testing.
- Annual orientation and skills check offs, Just in time trainings, Staff Education and training
- On numerous performance improvement committees.
RN Home Health
Interim Health Care
01.2016 - 01.2018
- Case Management- Weekend on call, Start of care visits, On call visits
RN, MD office nurse, Labor and Delivery with cross training on mom baby and high-risk OB, Med/Surg ICU with cross training in Neuro/ Trauma ICU and CVICU, Preop, PACU, Charge nurse of preop/pacu, cardiac telemetry
Greenville Health System
10.2000 - 11.2016
- Participated in unit-based Quality Assurance Program.
- Assisted doctors with surgeries and non-invasive procedures.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Specialized in the nursing care of patients with chemical dependency.
- Experience with pediatrics and orthopedics related to surgery.
Director of clinical services, (DON)
Pruitt Health Hospice
01.2013 - 01.2014
- Oversaw and managed 15 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism, Directed the new hire LPN/RN program. Recruited, hired, led training and managed budget. Self-directed with astute judgment skills. High level of personal accountability.
- Processed monthly reports for department performance.
- Liaised between patients/ families and physicians to ensure patient/families comprehension of treatment plans.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Developed and produced all office flyer notifications for important policy changes, office news and events.
Director of nursing
Magnolia Manor
01.2012 - 01.2013
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Provided DHS (Department of Health Services) with corrective action plans.
- Coordinated Quality Improvement Activities (QAPI) to identify performance areas for improvement. Participated in unit-based Quality Assurance Program.
- Trained new staff on quality control procedures, Followed infection control procedures.
- Maintained all confidential personnel files, license and CPR compliance records.
Weekend supervisor
Magnolia Manor
01.2012 - 01.2013
- Managed all staff for weekend coverage in Skilled nursing facility.
MDS Coordinator
Oakmont/ Heartland
01.2011 - 01.2012
- Assessed and documented on patients for Medicare/ Medicaid reimbursement.
Rn, Case manager, Home Health, Home monitoring supervisor
Self-Regional Hospital
01.2009 - 01.2011
- Self-directed with astute judgment skills. High level of personal accountability.
- Effective counseling in health maintenance and disease management.
- Performed lab tests and communicated results, liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Closely monitored acute conditions.
- Treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
RN, Preop, OR, PACU, Charge nurse of preop
St Francis Bon Securs
01.2007 - 01.2009
- Oversaw and managed 10 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
- Managed care for post-operative patients through discharge.
- Instructed patients and family members on proper discharge care. Closely monitored acute conditions.
- Delegated staff nurse duties.
- Ensured efficacy of treatments through monitoring of treatment regimens.
- Assisted doctors with surgeries and non-invasive procedures.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing
Education
High School Diploma -
Palmetto High School
Williamston, SC01.1994
Associate of Science - Nursing
Greenville Technical College
Greenville, SC01.2005
Bachelor of Science - Nursing
University of Phoenix
Phoenix, Arizona01.2019
Master of Science - Nursing Education
University of Phoenix
Tempe, AZ03-2025
Skills
- Privacy and confidentiality
- Charting and clinical documentation
- Medication administration
- Patient assessments
- Pediatric advanced life support
- Compassionate care
- Airway management
- Advanced cardiac life support
- Intravenous therapy
- Vital signs monitoring
- Emergency triage
- Regulatory compliance
- Healthcare program planning
- Nursing performance assessment
- Clinical documentation
- Written communication
- Patient assessment
- CPR certification
- Trauma nursing core course (TNCC)
- Advanced cardiovascular life support
- Emergency nursing pediatric course (ENPC)
- Critical thinking
- Creative problem solving
Timeline
Registered Nurse, Emergency Department
AnMed Health Medical Center
06.2025 - Current
RN, Resident Care Coordinator, Staff Development Coordinator, Resident Care Coordinator
Cascades-Verdae
01.2016 - 01.2018
RN Home Health
Interim Health Care
01.2016 - 01.2018
Director of clinical services, (DON)
Pruitt Health Hospice
01.2013 - 01.2014
Director of nursing
Magnolia Manor
01.2012 - 01.2013
Weekend supervisor
Magnolia Manor
01.2012 - 01.2013
MDS Coordinator
Oakmont/ Heartland
01.2011 - 01.2012
Rn, Case manager, Home Health, Home monitoring supervisor
Self-Regional Hospital
01.2009 - 01.2011
RN, Preop, OR, PACU, Charge nurse of preop
St Francis Bon Securs
01.2007 - 01.2009
RN, MD office nurse, Labor and Delivery with cross training on mom baby and high-risk OB, Med/Surg ICU with cross training in Neuro/ Trauma ICU and CVICU, Preop, PACU, Charge nurse of preop/pacu, cardiac telemetry
Greenville Health System
10.2000 - 11.2016
RN, Surgical Oncology Office, Sexual Assault Nurse Examiner, Emergency Room, Med/Sur Tele, ICU (Med Sur, Neuro Trauma, CV), Preop, OR, Recovery, Anesthesia Tech
Greenville Health System
01.2000 - 05.2025
Associate of Science - Nursing
Greenville Technical College
Bachelor of Science - Nursing
University of Phoenix
High School Diploma -
Palmetto High School
Master of Science - Nursing Education
University of Phoenix