Shannon Coward
Beaumont,TX
Summary
Dynamic professional with proven expertise in HVAC system maintenance and customer service excellence, notably at Efficient Systems.
Developed practical skills in fast-paced, technical environment, seeking to transition into new field. Demonstrated ability to troubleshoot, maintain equipment, and support operations. Focused on applying transferable skills and adapting to new challenges to drive success in new role.
Overview
2
2
years of professional experience
Work History
HVAC Assistant
Efficient Systems
06.2024 - Current
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
Customer Service Associate
HEB Grocery Store
12.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Certificate - HVAC
Lamar Institute of Technology
Beaumont, TX05-2024
High School Diploma -
West Brook High School
Beaumont, TX05-2023
Skills
- Electrical wiring
- Air conditioning
- Dedicated team player
- Heating systems
- Ventilation systems
Accomplishments
NCCER/Construction Site Certified
Autocad/Autodesk Certified
Timeline
HVAC Assistant
Efficient Systems
06.2024 - Current
Customer Service Associate
HEB Grocery Store
12.2022 - 05.2023
Certificate - HVAC
Lamar Institute of Technology
High School Diploma -
West Brook High School
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