SHANNON CRAIG
Melrose
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Collections Analyst
Armanino
11.2023 - Current
- Reduced delinquency rates by consistently monitoring and analyzing customer accounts.
- Maintained accurate records of all collection activities, supporting data-driven decision-making processes.
- Enhanced client relationships through professional communication and negotiated settlements in difficult situations.
- Implemented process improvements that increased efficiency within the collections department.
Client Experience Coordinator
Armanino
06.2022 - 11.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize client needs.
- Prepare both the Client and the Engagement Team for Fieldwork.
- Assist with all aspects of the planning phase of the audit.
- Assessed financial statements and records.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Monitor planning and budgets for audit engagements.
- Participated in workshops and educational opportunities to build skills set and add value to department.
- Automation and standardization using Alteryx.
- Prepared working papers, reports and supporting documentation for audit findings.
- Followed established auditing processes to meet internal and regulatory requirements.
Business Office Manager
La Crosse Beverage
08.2014 - 05.2022
- As the direct supervisor for administrative and support staff, I am responsible for assigning job duties to individual staff members and prioritizing workloads.
- I perform research on current benchmark trends and audience preferences, design and implement social media strategy to align with business goals.
- I update calendars, respond to email and phone messages, assist with customer requests and questions, coordinate meetings, compile meeting materials and documents, create presentations, book travel and providing executive staff with support as needed.
- Established procedures to handle all types of operational questions.
- Performed account reconciliations and resolved variances.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Posted high volume of monthly payments, performed research, tracked misapplied payments, prepared monthly reporting and trained new associates.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Updated reports, managed accounts, and generated reports for company database.
Recruitment Specialist
Girl Scouts of Wisconsin Badgerland Council
05.2012 - 07.2014
- I was responsible for recruiting new Girl Scouts and leaders throughout a wide territory in the lower portion of Wisconsin.
- My main responsibilities were setting up registration, recruitment, and informational events throughout the state.
- I focused on gaining interest in the program and providing excellent customer service to parents and volunteers.
- Organized and led a 90-day staff orientation and training to promote collaboration.
- Verified data integrity and accuracy.
- Responded to customer requests via telephone and email.
Hospitality Coordinator
Jacob Leinenkugel Brewing Company
09.2007 - 07.2012
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Guided groups of up to 10 people on tours of the brewery.
- Developed tour programming to enhance guest experiences.
- Established lasting relationships with local partners, including restaurants, cafes, museums and concert halls, so that travelers could further explore the city on their own.
Personal Banker
US Bank
10.2011 - 05.2012
- I was responsible for opening deposit accounts, entering loan applications, assisting customers with financial decisions, balancing the vault, and maintaining a cash drawer.
- Maximized revenue through improved sales techniques and branch productivity.
- Built client rapport to ensure consistent satisfaction and loyalty.
Executive Assistant
The Bridal Shoppe
09.2008 - 10.2011
- I was assigned all administrative tasks, completed all bookkeeping using QuickBooks software, managed staff, created various training manuals, set sales goals, kept staff files, processed payroll, and managed all departments of the store.
- I coordinated all in-store events, bridal fairs, and training seminars.
- Developed and maintained sales proposals and vendor data, newsletters, brochures, and many other materials related to marketing.
- I was to secure the location, time, cost, and vendors for all events.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Education
Bachelor of Liberal Studies degree - Organizational Administration
University of Wisconsin Oshkosh
Oshkosh, WISkills
- Policies and procedures
- Team building
- Strategic decision-making
- Scheduling
- Planning and development
- Filing and data archiving
- Accurate and detailed
- Payroll Reconciliation
- Excellent planner and coordinator
- Invoice and payment processing
- Financial management
- Analytical reasoning
- Accounts Payable and Accounts Receivable
- Client Engagement
- Teamwork and Collaboration
Timeline
Collections Analyst
Armanino
11.2023 - Current
Client Experience Coordinator
Armanino
06.2022 - 11.2023
Business Office Manager
La Crosse Beverage
08.2014 - 05.2022
Recruitment Specialist
Girl Scouts of Wisconsin Badgerland Council
05.2012 - 07.2014
Personal Banker
US Bank
10.2011 - 05.2012
Executive Assistant
The Bridal Shoppe
09.2008 - 10.2011
Hospitality Coordinator
Jacob Leinenkugel Brewing Company
09.2007 - 07.2012
Bachelor of Liberal Studies degree - Organizational Administration
University of Wisconsin Oshkosh