Shannon Cree
Terre Haute
Summary
Experienced with managing production teams to ensure efficient operations and high-quality output. Uses problem-solving abilities to address challenges and streamline processes. Track record of fostering team collaboration and achieving operational goals.
Overview
21
21
years of professional experience
Work History
Production Team Leader
Maker’s Pride
Terre Haute, IN
03.2024 - Current
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Led cross-functional teams to streamline manufacturing processes and enhance productivity.
- Implemented continuous improvement initiatives, reducing waste and improving operational efficiency.
- Trained and mentored new staff on production techniques and safety protocols.
Kitchen Manager
Delish Cafe
Terre Haute, IN
11.2021 - 03.2024
- Supervised kitchen operations, ensuring adherence to food safety and sanitation regulations.
- Developed and implemented efficient inventory management processes to reduce waste.
- Trained and mentored culinary staff on menu preparation and presentation standards.
- Streamlined kitchen workflows, improving overall productivity and service speed.
Customer Service Team Lead
Duke Energy
11.2013 - 01.2018
- Act as communication liaison for residential and commercial energy accounts
- Led team of 30 customer service representatives
- Developed training strategies aimed to accomplish company goals
- Coached employees to achieve customer contact center statistical standards
Restaurant, Banquet, and In Room Dining Chef and Server
JW Marriott
Indianapolis, IN
08.2011 - 10.2013
- Responsible for preparing and serving food in a 1,005 room hotel during downtown events, such as Superbowl XLVI
- Coordinate and execute group events
- Followed presentation specifications as set by General Manager
- Responsible for training and supervising employees
Office Assistant
Connection Point Technologies
Bloomington, IN
03.2005 - 05.2011
- Research and lead development for sales
- Prepared reports using Microsoft Office
- Provided business contact information for sales team
Conference Assistant
DePauw University Conference Services
Greencastle, IN
01.2009 - 01.2011
- Managed logistics of conferences held on campus
- Facilitated and planned annual Alumni Weekend event
- Projected housing needs for hosting summer camps
- Maintained overnight on-call hours multiple times weekly
- Trained and Supervised new students workers
Education
Bachelor of Science - Communication
DEPAUW UNIVERSITY
Greencastle, IN05.2011
Skills
- Worker training
- Team motivation
- Personnel management
- Work scheduling
- Quality control
- Production planning
- Process improvement
Timeline
Production Team Leader
Maker’s Pride
03.2024 - Current
Kitchen Manager
Delish Cafe
11.2021 - 03.2024
Customer Service Team Lead
Duke Energy
11.2013 - 01.2018
Restaurant, Banquet, and In Room Dining Chef and Server
JW Marriott
08.2011 - 10.2013
Conference Assistant
DePauw University Conference Services
01.2009 - 01.2011
Office Assistant
Connection Point Technologies
03.2005 - 05.2011
Bachelor of Science - Communication
DEPAUW UNIVERSITY