Shannon Crespin
Dublin,CA
Summary
Dynamic operations professional with extensive experience in team leadership and support. Known for high integrity, strong work ethic, and exceptional problem-solving skills. Detail-oriented and dependable, consistently driving efficiency in business operations.
Overview
7
7
years of professional experience
Work History
Director of Operations
ClubSport San Ramon
Dublin, CA
03.2025 - Current
- Same Duties as Director of Operations at Oakwood Athletic Club. Down below:
Company Accounting Manager
ClubSport San Ramon
San Ramon, CA
03.2025 - Current
- Assisted in developing budgeting processes for improved forecasting accuracy.
- Analyzed financial data, identified trends, and developed strategies to improve profitability.
- Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.
- Created reports summarizing current financial status by collecting analyzing and presenting key data points.
- Managed a team of accountants to ensure accuracy of all financial transactions.
- Researched complex accounting issues and provided solutions to management team.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
Director of Operations
Oakwood Athletic Club
Lafayette, CA
04.2024 - 03.2025
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Developed and implemented operational policies and procedures to improve efficiency.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Retention
ClubSport San Ramon
San Ramon, CA
10.2022 - 03.2024
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Compiled all calls and interactions into computer data system.
Accounting
ClubSport San Ramon
San Ramon, CA
08.2021 - 03.2024
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Verified documented and requested disbursements to facilitate payments.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Membership Sales
ClubSport San Ramon
San Ramon, CA
01.2021 - 08.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Manager on Duty
ClubSport San Ramon
San Ramon, CA
10.2019 - 01.2021
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coordinated employee schedules according to shift changes and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Front Desk Receptionist
ClubSport San Ramon
San Ramon, CA
11.2018 - 10.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
Associate of Arts - Anthropology
Las Positas College
Livermore, CA05.2022
Associate of Arts - International Relations/ Global Studies
Las Positas College
Livermore, CA05.2022
Administrative Assistant Certificate of Achievement - Administrative Assistance And Secretarial Science
Las Positas College
Livermore, CASkills
- Excellent Written and Verbal Communication Skills
- Reading Comprehension Skills
- Document Recordkeeping
- Report Preparation
- Processing Checks and Invoices
- Processing credit card payments
- Accounting records analysis
- Accounts payable
- Knowledge of Microsoft Office
- POS System Operation
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Sales Goals Attainment
- Customer Data Confidentiality
- 65-70 wpm typing speed
- Data entry
- Self-motivated
- Problem Solving
- Attention to Detail
- Great at multitasking and prioritization
- Willingness to learn
- Adaptable to changing conditions
- Friendly and outgoing
- Upbeat and positive personality
- Data analysis
Timeline
Director of Operations
ClubSport San Ramon
03.2025 - Current
Company Accounting Manager
ClubSport San Ramon
03.2025 - Current
Director of Operations
Oakwood Athletic Club
04.2024 - 03.2025
Retention
ClubSport San Ramon
10.2022 - 03.2024
Accounting
ClubSport San Ramon
08.2021 - 03.2024
Membership Sales
ClubSport San Ramon
01.2021 - 08.2021
Manager on Duty
ClubSport San Ramon
10.2019 - 01.2021
Front Desk Receptionist
ClubSport San Ramon
11.2018 - 10.2019
Associate of Arts - Anthropology
Las Positas College
Associate of Arts - International Relations/ Global Studies
Las Positas College
Administrative Assistant Certificate of Achievement - Administrative Assistance And Secretarial Science
Las Positas College
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