Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Shannon Crocker

Elizabeth,CO

Summary

Dynamic Sales Manager with a proven track record at The Rock Warehouse, excelling in relationship building and account management. Achieved consistent sales growth through effective strategies and motivational team leadership. Skilled in training staff and enhancing productivity, fostering a positive environment that drives performance and client satisfaction.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

13
13
years of professional experience

Work History

Sales Manager

The Rock Warehouse
05.2013 - 06.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to explain sales opportunities.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.

Front Desk Agent

Holiday Inn Express Hotel
05.2012 - 05.2013
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Education

No Degree - Elementary Education

Adams State University
Alamosa, CO

Associate of Arts - General Studies

Otero Jr. College
La Junta, CO
05-2000

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Positive and upbeat
  • Account management
  • Rapport and relationship building

Timeline

Sales Manager

The Rock Warehouse
05.2013 - 06.2025

Front Desk Agent

Holiday Inn Express Hotel
05.2012 - 05.2013

No Degree - Elementary Education

Adams State University

Associate of Arts - General Studies

Otero Jr. College
Shannon Crocker