Shannon Crook
Fulton,NY
Summary
Dedicated Caseworker Aide with 29 years of experience with providing support to caseworkers and to the well-being of clients and ensuring their needs are met in a timely and efficient manner.
Detailed oriented individual with strong communication skills, looking to further my experience with Department of Social Services as a Senior Caseworker Aide.
Overview
29
29
years of professional experience
Work History
Caseworker Aide
Oswego County Department Of Social Services
07.1994 - Current
- Maintained high level of client confidentiality.
- Supervising parent visitation following court orders as required for children in foster care. Encouraging proper interactions, stopping inappropriate behavior or conversation and terminating visits if necessary.
- Managed referrals received from caseworkers. Including scheduling and mapping out routes and ensuring safe and timely transportation for clients.
- Direct responsibility for transporting clients for appointments, court and supervised visitations.
- Entering documentation into Connections. Keeping track of mileage and fuel log documents.
- Testify in court as needed.
- Support Caseworker staff as needed.
Education
Associate of Applied Science - Travel And Tourism And Geography
Herkimer County Community College
Herkimer, NY05.1991
Skills
- Established effective communication with co-workers and clients
- Adaptable to changing work environment
- Strong attention to detail
- Good organization skills
- Knowledge in community resources
- Perform timely and accurate documentation in Connection
- Understanding in caseworker referrals and trip tickets issued by Volunteer Transportation Center
- Dedication to teamwork, time management, confidentiality and safety of client
Timeline
Caseworker Aide
Oswego County Department Of Social Services
07.1994 - Current
Associate of Applied Science - Travel And Tourism And Geography
Herkimer County Community College
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