Shannon Cross
Gonzales,TX
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Grocery Store Clerk focused on maintaining a clean, safe and organized store that is appealing to customers. Categorizes and stocks merchandise with a high level of efficiency. Detail-oriented cleaning professional with outstanding interpersonal communication skills. Possesses a clean driving record and automobile insurance.
Overview
6
6
years of professional experience
Work History
Server
Cracker Barrell
3110 Briarcrest Dr Bryan, TX 77802
01.2010 - 11.2010
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
Overnight Stocker
Kroger
3535 Longmire Dr College Station, TX 77845 and 2303 Boonville Rd Bryan, TX 77808
08.2008 - 07.2010
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Offered product samples, answered questions and helped customers find items.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Lifted and maneuvered boxes weighing up to [50] pounds.
Cashier
Family Dollar
877 South Parker Street Olathe, KS 66061-4260
09.2006 - 07.2007
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Processed cash and credit payments rapidly and accurately.
Cashier/Sales Associate
Walmart
3300 Iowa St Lawrence, KS 66046
03.2005 - 04.2006
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Placed special merchandise orders for customers.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
- Offered product samples, answered questions and helped customers find items.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Phone Repair Dispatch
Embarq
600 New Century Pkwy, New Century, KS 66031
03.2006 - 10.2006
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Conducted research to address customer concerns.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
Education
High School Diploma - undefined
Lansing High School
2003
Skills
- Types [65] WPM
- Attention to detail
- Filing and data archiving
- Compassionate
- Customer-oriented
- High level of accuracy
- Strong customer relations
- Cash handling
- Exceptional customer service
- Skilled housekeeper
- Safety-oriented
- Able to lift [65] pounds
- Multi-tasking
- Valid [Texas] driver’s license
- Fast learner
- Self-starter
- Quick learner
- Creative problem solver
- Proficient in cash management
- Credit card processing
- POS systems expert
- Accurate and detailed
- Flexible
- Works well under pressure
- Dedicated team player
- Customer-oriented
- Point of Sale (POS) system operation
- Friendly and helpful
- Late-night shift availability
- Fast and efficient service worker
- Accustomed to shift work
- Restaurant operations
- Merchandising and displays
- Trash compactor operation
- Service industry background
- Shipping and receiving background
- Effective trainer
- Product stocking
- Inventory management
- Organized and efficient server
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Flexible schedule capability
Timeline
Server
Cracker Barrell
01.2010 - 11.2010
Overnight Stocker
Kroger
08.2008 - 07.2010
Cashier
Family Dollar
09.2006 - 07.2007
Phone Repair Dispatch
Embarq
03.2006 - 10.2006
Cashier/Sales Associate
Walmart
03.2005 - 04.2006
High School Diploma - undefined
Lansing High School