Shannon C Small
Lynnfield
Summary
Purposeful real estate and property management professional with over a decade of experience in real estate development, lease negotiations, and portfolio management. Skilled in overseeing multimillion-dollar property portfolios, driving revenue growth, and ensuring regulatory compliance. Adept at managing lease transactions, financial analysis, and market research to support strategic decision-making. Ability to foster strong tenant relations, reduce delinquency, and optimize operational efficiency. A collaborative leader with a history of mentoring teams, streamlining processes, and enhancing property performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Real Estate Development Specialist
Stop & Shop
01.2018 - Current
- Develop and implement portfolio strategies to drive growth and protect existing assets
- Negotiate real estate transactions, including lease renewals, lease term improvements, long-term site control, and occupancy cost reductions
- Manage landlord consent requests to support property improvements and business needs
- Oversee internal approval processes for real estate projects, ensuring alignment with strategic real estate and capital plans
- Lead site selection, feasibility studies, and due diligence for major real estate projects
- Prepare executive-level presentations to support strategic decision-making
- Maintain expertise in real estate markets and contribute to the company’s long-term real estate strategy
- Collaborate with leadership across operations, sales, marketing, public affairs, corporate responsibility, and HR to maximize the value of company real estate assets
- Oversee contractual, cost control, and administrative functions for active and pending projects
Senior Business Manager
UDR, Inc.
06.2015 - 10.2018
- Managed delinquency, evictions, and financial performance for a multi-property Massachusetts portfolio
- Partnered with legal counsel to ensure compliance with Massachusetts housing laws and eviction procedures
- Led and mentored nine teams to enhance operational efficiency and financial success
- Developed and executed revenue-generating strategies across the district
- Oversaw Section 8 and 40B affordable housing programs, ensuring compliance and lease administration
- Conducted audits for the Boston portfolio to maintain regulatory compliance
- Provided strategic guidance to Business Managers across multiple properties
Business Manager
UDR, Inc.
10.2012 - 06.2015
- Managed delinquency and eviction processes for four upscale properties
- Oversaw rent collection, tenant billing, and former tenant collections to reduce bad debt
- Investigated ledger discrepancies and identified missed revenue opportunities
- Worked closely with accounting to maintain accurate financial records
- Negotiated lease renewals to optimize occupancy rates and drive revenue growth
- Achieved year-over-year revenue growth for two of four managed properties
Community Director
UDR, Inc.
08.2009 - 10.2012
- Oversaw daily property operations, ensuring tenant satisfaction and financial success
- Managed property budgets, rent collection, and expense tracking, delivering accurate financial reports
- Conducted market analysis, tenant screenings, and lease negotiations to maintain high occupancy rates
- Enforced lease terms, oversaw tenant inquiries, and ensured positive tenant relations
- Led property inspections, vendor management, and preventative maintenance initiatives
- Ensured compliance with local, state, and federal housing regulations
Education
Bachelor of Science -
University of Massachusetts Boston
Boston, MASkills
- Real Estate Development & Portfolio Management
- Lease Negotiations & Transaction Management
- Financial Analysis & Budgeting
- Tenant Relations & Lease Administration
- Evictions, Delinquency Management & Compliance
- Market Research & Feasibility Analysis
- Affordable Housing Programs (Section 8 & 40B)
- Strategic Planning & Revenue Growth
- Team Leadership & Cross-Functional Collaboration
Certification
Notary Public, Massachusetts, 01/01/21, Present
Timeline
Real Estate Development Specialist
Stop & Shop
01.2018 - Current
Senior Business Manager
UDR, Inc.
06.2015 - 10.2018
Business Manager
UDR, Inc.
10.2012 - 06.2015
Community Director
UDR, Inc.
08.2009 - 10.2012
Notary Public, Massachusetts, 01/01/21, Present
Bachelor of Science -
University of Massachusetts Boston
Similar Profiles
John MattosJohn Mattos
Produce Manager at Stop & ShopProduce Manager at Stop & Shop
Liam GarsideLiam Garside
Meat Wrapper at Stop & ShopMeat Wrapper at Stop & Shop
Ozzie LappOzzie Lapp
Front End Clerk at Stop & ShopFront End Clerk at Stop & Shop