Shannon Cuizon
Kapolei
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
15
15
years of professional experience
Work History
Receptionist
Kingdom Chiropractic
03.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Call Center Representative
Pizza Hut
07.2018 - 09.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Team Leader at the Y
YMCA
09.2017 - 01.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managing attendance of the keiki that I watched over the morning program, and after school program.
- Coordinated a schedule for them to follow, Homework, snack and playtime.
- Made sure all the keiki were signed out, and got home safely.
Cashier /seasonal Floor Lead
Navy Exchange Mall
11.2012 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Making sure everyone had their breaks, managing the floor, and assist fellow cashiers with any general questions from the customers.
- Assisted different apartments according to priority needs, flower shop, package store, returns, and exchanges ,and the sale tents outside of the store.
Recreation Aide (Sharkey Theatre)
Pearl Harbor
03.2010 - 01.2012
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Enhanced participant enjoyment by planning and implementing diverse recreational activities.
- Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
- Delivered recreational programs to meet needs and preferences of diverse resident population.
- Maintenance throughout the facility, and restrooms.
- Cash handling, and verifying cash is accurate at the end of the shift.
Education
High School Diploma -
James Campbell High
'Ewa Beach, HI06.2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Scheduling
- Greeting and seating clients
- Office administration
- Administrative support
- Schedule management
- Clerical support
- Document management
- Tech-Savvy
- Front desk operations
- Calm demeanor
- Customer service
- Problem-solving
- Courteous and professional
- Relationship building
- Visitor and customer relations
Timeline
Receptionist
Kingdom Chiropractic
03.2024 - 12.2024
Call Center Representative
Pizza Hut
07.2018 - 09.2018
Team Leader at the Y
YMCA
09.2017 - 01.2018
Cashier /seasonal Floor Lead
Navy Exchange Mall
11.2012 - 01.2016
Recreation Aide (Sharkey Theatre)
Pearl Harbor
03.2010 - 01.2012
High School Diploma -
James Campbell High
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