Shannon Culver
Hillsborough,NJ
Summary
Experienced and dedicated professional with an extensive career in customer service and banking. I am a detail oriented employee that likes to keep things organized and running smoothly. I enjoy working in customer service. I believe I would be a good addition to your team.
Overview
20
20
years of professional experience
Work History
Teller
PNC Bank
Hillsborough, NJ
02.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered phones and greeted customers.
- Sold bank products and services.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
COACH
Paramount Gymnatics
Hillsborough
03.2018 - Current
- Adjust coaching techniques, based on strengths, and weaknesses of athletes
- Organize and conduct practice sessions
- Create and implement new drills to increase team performance
- Prepare athletes to compete against other athletes
- Perform assessments of all athletes progress
- Explain and enforce safety rules and regulations.
OFFICE ADMINISTRATOR
Princeton Mortgage Commpany
Pennington, NJ
06.2009 - 08.2010
- Processed invoices, payments, and incoming and outgoing mail
- Assistant to President, Vice President, Director of Operations and Director of Affiliated Sales Manager for the company
- Utilized Mortgage Builder to set up forms and document
- Created document for marketing purposes
- Maintained all company and loan officer licensing
- Organized meetings
- Handled day to day administrative duties such as phones, greeting and working with incoming borrowers and documentation
- Responsible for communicating pertinent information to internal employees, external employees, affiliated companies as well as all vendors
- In charge of ordering all supplies for the company
- Responsible for all Appraisal Companies Licensing information.
- Organized and maintained filing systems, including electronic databases and records.
- Processed invoices on a timely basis according to established procedures.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Performed clerical duties such as photocopying, faxing and scanning documents.
HEAD TELLER
Sun National Bank
Flemington, NJ
02.2007 - 04.2009
- Teller supervision, leadership, direction and training
- Recruited, interviewed, trained and performed evaluations of staff performances
- Coordinated and conducted team meetings
- Calculated teller cash drawers to identify overages and shortages
- Consistently demonstrated strong customer service skills, resolving customer inquiries and complaints in a professional manner
- Proved branch general ledgers
- Investigated, located and controlled or fixed all teller differences
- Cross-sell banking services and products to clientele
- Full knowledge of Federal Regulations
- In charge of ordering, shipping and controlling cash flow
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
HEAD TELLER
Commerce Bank
Clinton, NJ
02.2004 - 04.2006
- Calculated teller cash drawers to identify overages and shortages
- Consistently demonstrated strong customer service skills, resolving customer inquiries and complaints in a professional manner
- Performed recruits, interviews, training and evaluations of staff performance
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Teller supervision, leadership and direction
- Responsible for all teller and branch audits
- Ensured proper cash handling and customer transactions
- Responsible for scheduling and controlling overtime
- Investigated, located and controlled teller differences
- Cross-sold bank products and services to customers.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
Education
HIGH SCHOOL DIPLOMA -
Hopewell Valley Central High School
06.2000
Hotel, Motel, and Restaurant Management
Mercer County Community College
Skills
- Great Customer Service
- Data Entry
- Customer Relationship Management
- Recordkeeping Mastery
- Supervising Tellers
- Staff Training
- Microsoft Word
- Excel
- Publisher
- Power Point
References
References available upon request
Timeline
Teller
PNC Bank
02.2024 - Current
COACH
Paramount Gymnatics
03.2018 - Current
OFFICE ADMINISTRATOR
Princeton Mortgage Commpany
06.2009 - 08.2010
HEAD TELLER
Sun National Bank
02.2007 - 04.2009
HEAD TELLER
Commerce Bank
02.2004 - 04.2006
HIGH SCHOOL DIPLOMA -
Hopewell Valley Central High School
Hotel, Motel, and Restaurant Management
Mercer County Community College
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