Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Curtis

Newark,NY

Summary

Dynamic leader and problem-solver with a proven track record at Marriott, adept in critical thinking and customer service. Excelled in enhancing team performance and customer satisfaction through innovative training programs and effective conflict resolution. Skilled in data entry and fostering collaborative environments, significantly improving operational efficiency and team morale.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Ultralife
01.2022 - 11.2024
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Hospitality Team Member

Harvest Table Cafe & Catering
08.2019 - 01.2022
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.

Team Leader

Marriott
08.2019 - 02.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Developed and executed training programs that significantly improved team skills and morale.

Hospitality Associate

Sodexo Food Service
10.2014 - 08.2020
  • Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.
  • Created healthy nutritious menus to serve at important functions.
  • Assisted in creating promotional materials for special events and offers, generating increased interest from potential customers.
  • Identified and resolved customer complaints concerning food or lodging.
  • Executed event invoicing and provided follow up in collections department.
  • Planned and executed more than Number special events per year.
  • Participated in weekly management meetings to review operational issues and brainstorm solutions.
  • Contributed to a safe working environment by enforcing strict adherence to health and safety regulations among staff members.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

Human Services - Social Work

Monroe Community College
Rochester, NY
01.2013

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Data entry
  • Problem resolution
  • Scheduling
  • Follow-up skills
  • Product knowledge

Timeline

Customer Service Representative

Ultralife
01.2022 - 11.2024

Hospitality Team Member

Harvest Table Cafe & Catering
08.2019 - 01.2022

Team Leader

Marriott
08.2019 - 02.2021

Hospitality Associate

Sodexo Food Service
10.2014 - 08.2020

Human Services - Social Work

Monroe Community College

Similar Profiles

CREATE PROFILE
Shannon Curtis