SHANNON CUTLER

• Interviewing
• Hiring
• Built a pre-closing audit team to ensure mortgage loan documents are accurately set up and ensure the company isn't losing money -Verified that all loans were ready to close after the underwriter had completed their process -Ensured all documentation required was present and accurately completed -Ensured all calculations were entered correctly -Ensured no documentation has expired prior to closing
• Took over the loan submissions team: Processed income, set up loans to move them to underwriting
• Took over the Disclosure Team:

-Manage a team of 20+ people, running 3 related but separate teams that ensure that all revised loan estimates, closing disclosures and revised closing disclosures go out correctly. And audit loans to make note of any and all changes, to disclose to the borrower to keep them informed

-Time clock approvals and corrections, time off approvals, schedules

-Ensuring my teams are fully staffed and trained

-Cross training between my teams

-Daily reports on productivity: loans per day, team pipeline management, email response time and more

• Answering multiple line phone
• Booking appointments for multiple schedules and companies
• Creating physical and electronic files
• Verifying customer information
• Communicating with insurance companies
• AR - collecting customer payments, ensuring payment from insurance companies, following up on past due accounts
• AP - verifying invoices are posted correctly, reconciling statements to payments made
• Acknowledging credits
• Greet customers
• Supporting the Center Manager, Service Advisors and Parts Coordinator

• Opening the salon in the mornings; getting everything ready for the day for the stylists
• Checking in/out clients for stylists
• Scheduling multiple calendars
• Answering the phones, calling clients when necessary
• Keeping the salon clean and orderly
• Inventory
• Closing out the days sales

• Opening and closing the store and registers, counting the tills morning or night
• Some daily paperwork
• Stocking product from weekly shipments
• Answering customer questions and making additional product suggestions, ringing customers up