Shannon Dadurka

1. Develop, maintain, and expand the Center’s networking contact list.
2. Build strategic relationships with internal and external stakeholders, including the Center’s sponsors, partner HBCUs, partner agencies, local authorities, various businesses and industries, and other stakeholders.
3. Manage student assistants
4. Develop a master schedule using project management institute’s standards to manage and control
all projects successfully.
5. Coordinate and manage stakeholder meetings in consultation with the Center Director.
6. Manage contracts and service-level agreements with partner organizations.
7. Manage the operation and delivery of projects focusing on maximizing the coordination of the
components to meet the participants' and funders' needs and expectations.
8. Identify and implement solutions to underperforming projects.
9. Plan and manage events for outreach activities.
10. Plan, coordinate, and manage workshops, conferences, webinars, and other events the Center organizes and sponsors.
11. Attend meetings, seminars and conferences, present on behalf of the Center
12. Provide regular progress reports on the implementation and delivery of programs.
13. Manage the budget for programs and procuring goods and services in line with the Center’s
financial policies and procedures and the Director’s approval.
14. Produce high-quality written reports for Center’s activities.
15. Analyze information on participants and program outcomes, feeding this data into stakeholder
reports and business planning.
16. Work with colleagues to improve processes and procedure and develop programs to increase the
impact of the DASGR Center on the people we support, particularly marginalized communities.
17. Coordinate with other centers, agencies, organizations and arrange referrals.
18. Work closely with stakeholders and seek feedback and identify good practices and ensure they
are regularly reviewed and adopted as needed.
19. Undertake any other duties commensurate with the job title as determined by the Center’s
Director.
20. Undertake training and professional development to improve the quality of the Center’s
processes, deliverables, and overall outcomes.
21. Manage the Center’s social media accounts.
22. Update the Center’s website accordingly.

• Supported multiple C-Suite executives, including board members
• Managed travel needs for executives, board members, and organization's members
• Assisted in planning and production of organization's annual meeting as part of the event management team
• Performed site visits relating to annual meeting research in Florida, Tennessee, Texas, Colorado
• Nevada and California
• Scheduled and supported virtual meetings
• Established relationships with general managers and sales executives at multiple hotels
• Secured hotel room block contracts for hundreds of exam teams annually
• Assisted with car rental program
• Trained team members to arrange hotel room blocks, book individual reservations, and how to assist members with travel arrangements and questions regarding assignments
• Worked with outside vendors to create promotional items for events
• Performed duties relating to membership services such as new member onboarding, membership maintenance, data entry of membership information, tracking, and assistance on a daily basis
• Organized and updated databases, records and other information resources.
• Entered various data using multiple platforms
• Prepared documents for data entry
• Created and maintained logs for tracking purposes, reports, and marketing purposes
• Assisted with development and planning for new membership and assignment platform
• Worked 100% remotely for several months during the pandemic, continuing to work a hybrid schedule when the office reopened

• Booked hotel room blocks for hundreds of exam teams annually
• Booked individual hotel reservations for members and executives
• Assisted with rental car program
• Established relationships with general managers and sales executives at multiple hotels
• Assisted in planning of the organization's annual meeting as part of the event management team
• Performed site visits relating to annual meeting research in Florida, Tennessee, Texas, Colorado, Nevada and California
• Worked with outside vendors to create promotional items for events
• Established relationships with members of the organization assisting them with travel oriented inquiries and planning
• Assisted with development and planning for new membership and assignment platform

• Employee at The Commission on Dental Competency Assessments
• Booked hotel room blocks for multiple exam teams
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

• Processed new business premium worth approximately $3.4 million annually
• Processed adjustments, cancellations, and renewals
• Data analysis, documentation, and underwriting support
• Account preparation and management
• Delivered service to agents including responding to underwriting issues and account inquiries
• Special projects including co-creating new department standards, delivering said standards, and assisting in the training process
• Integral part in setting up and supporting branch standards and growth

• Represented firm as point-of-contact and made key decisions affecting the daily operation of firm
• Responsible for processing office payroll, accounts payable, accounts receivable, balancing and updating client ledger sheets, securing company deposits, reconciling operating and trust accounts and performing financial analysis to produce monthly accounting reports
• Oversaw administration of 401(k) Plan, benefits programs and employee relations, providing consultative services for problem resolution
• Worked with accountant to produce annual tax documents
• Redesigned firm's health plan to reduce expenditures while elevating level of benefits, saving firm approximately $20,000 in healthcare expenses annually
• Maintained files of administrative policies, case files, legal publications, and other professional materials
• Assembled and organized files and records materials for transfer to records depository
• Provided operational leadership and direction to all staff, including running of day-to-day firm operations and contact with building management company and vendors
• Prepared client bills utilizing Juris software, sent out to clients for collection
• Reduced the firm's operating expenses by researching alternative and cost effective products
• Drafted and processed legal documents such as motions, pleadings, complaints, request letters and interrogatories utilizing a wide range of office software applications such as dictation machines and online filing programs
• Arranged travel for the firm's partners by preparing itinerary and securing transportation and hotel reservations
• Performed clerical duties, assembled and mailed documents and materials to appropriate offices, ordered supplies and provided a variety of assistance to all staff
• Coordinated firm social events and other firm relations
• Corporate Relations: Coordinator, Special Projects

• Assisted Vice President and Director of Corporate Relations, Director of Member Services, and Manager of Membership
• Conducted customer service for members and prospective members via email, phone conversations, and written correspondence
• Coordinated off-site logistics of member conferences including promotional mailings, registration, speakers, handouts, and follow-up
• Created/Maintained marketing materials and member benefits information
• Coordinated informal benchmarking between members
• Tracked membership revenue
• Updated membership database as necessary
• Streamlined methods of internal and external communication through effective use of technology

• Managed office operations
• Performed database management and data entry tasks
• Acquired/Managed mail lists for clients
• Performed telemarketing, consulting, direct mail services, and research duties
• Developed marketing materials (brochures, seminar briefs, web advertisements, and mailers)
• Represented MPI at various business networking functions
• Assisted in production of Generation X seminar to include research responsibilities, creation of marketing materials, registration, and presentation

* Assisted Events Coordinator and Marketing Director
* Oversaw student staff
* Conducted internal and external customer relations through mailings, telemarketing, and personal
interaction
* Assisted in event planning and implementation
* Designed, prepared, and distributed promotional materials
* Performed filing, scheduling, purchasing and vendor relations duties
* Maintained relations with department heads throughout the campus