Shannon Damon
Gresham
Summary
Experienced professional in laboratory settings, focusing on quality control and accurate assay analysis. Committed to maintaining laboratory standards and fostering collaborative environments to achieve optimal results. I also have experience working directly with patients, Doctor's and Nurses to provide exceptional patient care. My Phlebotomy background and experience has helped me have a better understanding of the pre-analytical testing in the Laboratory and to better help Nurses and Doctors with questions about testing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Laboratory Technician
The Vancouver Clinic
Vancouver, WA
07.2023 - Current
- Conducted routine and specialized laboratory tests for Chemistry, Urinalysis, Hematology, Coagulation, Blood Bank and Molecular.
- Operate and maintain laboratory equipment, ensuring optimal performance and compliance with safety standards.
- Process specimens efficiently while adhering to established protocols and quality control measures.
- Perform routine maintenance and calibration of laboratory equipment to produce accurate results.
- Prepare reagents, Calibrators, Quality Control materials for routine testing.
- Troubleshot complex technical issues with laboratory equipment, and calling a Field Service Engineer when troubleshooting does not work.
- Helping Lab Assistants with receiving specimens, answering phones and ordering laboratory test and add-on tests
Laboratory Assistant
PeaceHealth
Vancouver, WA
03.2020 - 03.2022
- Processed specimens and delivered samples to the Laboratory Technician's
- Answered phone calls, helping Doctors and nurses with questions on ordering and turn around times of test results
- Prepared samples for send out testing and putting them on packing lists
- Helping Medical Examiners with finding and preparing samples needed for investigation.
- Cleaning and maintenance of medical equipment in the laboratory
- Calling Nurses and Phlebotomist when a a specimen needs to be redrawn.
Insurance Verification Specialist
Northwest Urological Services
Portland, OR
09.2019 - 01.2020
- Conducted insurance verification for patient accounts, ensuring eligibility and coverage accuracy.
- Collaborated with healthcare providers to resolve discrepancies in insurance information.
- Called patients to inform them of their coverage for office visits and procedures.
- Called Health insurance companies to verify patient coverage and benefits
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Specimen Processor
Quest Diagnostics
Portland, OR
12.2017 - 09.2019
- Processed biological specimens efficiently, ensuring adherence to quality control standards.
- Maintained accurate documentation of specimen tracking and handling procedures.
- Trained new team members on processing protocols and laboratory safety measures.
- Collaborated with clinical staff to resolve discrepancies in specimen collection and labeling.
- Monitored inventory levels of supplies and was in charge of ordering supplies for the department.
- Called for STAT pick-ups and re-ordered tests to be sent out.
Phlebotomist
NW Primary Care
Milwaukee, OR
06.2017 - 12.2017
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Processed specimens efficiently for laboratory analysis, maintaining adherence to quality control standards.
- Educated patients on procedures, alleviating concerns and fostering a supportive environment.
- Maintained accurate records of patient information and sample tracking in electronic health record systems.
- Performed POCT for Strep, Flu A&B, Pregnancy, Chemistry Urinalysis
Education
Associate of Science -
Associate of Science - Medical Laboratory Science
Portland Community College
Portland, OR06-2023
Laboratory Assistant - Medical Laboratory Science
Clackamas Community College
Oregon City, OR06-2017
Skills
- Specimen collection
- Phlebotomy techniques
- Quality testing
- Quality control procedures
- Lab testing
- Equipment testing and calibration
- Training and mentoring
- Laboratory assay analysis
- Test documentation
- Hematology analysis
- Chemistry testing
- Urinalysis testing
Certification
- MLT - Medical Laboratory Technician
- PT - Phlebotomy Technician
Timeline
Medical Laboratory Technician
The Vancouver Clinic
07.2023 - Current
Laboratory Assistant
PeaceHealth
03.2020 - 03.2022
Insurance Verification Specialist
Northwest Urological Services
09.2019 - 01.2020
Specimen Processor
Quest Diagnostics
12.2017 - 09.2019
Phlebotomist
NW Primary Care
06.2017 - 12.2017
Associate of Science -
Associate of Science - Medical Laboratory Science
Portland Community College
Laboratory Assistant - Medical Laboratory Science
Clackamas Community College