Shannon Dance
Brownsburg,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Family Coordinator
First Help
05.2020 - 12.2022
- Facilitated family meetings to ensure communication and collaboration between family members.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Communicated with individuals' family members, offering information and insight into support services available at community level.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Talent Recruiter
Kelly Services
04.2016 - 04.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Collaborated with hiring managers to understand job requirements and expectations.
CSR 2
State Of Indiana Bureau Of Motor Vehicles
04.2011 - 08.2016
- Communicated with customers to resolve common title issues.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Performed routine data entry or document management.
Case Manager/ Youth Advisor- Regional, Youth Manger
WorkOne
04.2007 - 10.2011
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Assisted in identifying and reducing barriers to youth engagement and development.
Education
High School Diploma -
Greensburg Community High School
Greensburg, IN06.1996
Skills
- Critical Thinking
- Active Listening
- Excellent Communication
- Training and Development
- Organization and Time Management
- Attention to Detail
- Problem-Solving Ability
- Managing Multiple Tasks
- Conflict Resolution
- Administrative Duties
- Document Summarization
- Workload Prioritization
Timeline
Family Coordinator
First Help
05.2020 - 12.2022
Talent Recruiter
Kelly Services
04.2016 - 04.2020
CSR 2
State Of Indiana Bureau Of Motor Vehicles
04.2011 - 08.2016
Case Manager/ Youth Advisor- Regional, Youth Manger
WorkOne
04.2007 - 10.2011
High School Diploma -
Greensburg Community High School
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