Shannon Danielson
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My objective is to gain employment in a call center doing customer service, sales, and/or data entry. I am open to seek employment at home.
Overview
24
24
years of professional experience
Work History
Cashier
Goodwill
03.2000 - Current
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Utilized Strong customer service skills.
- Stocked shelves and hang clothes in a timely manner.
Behavioral Health Charge RN
Mental Health Institute
08.2007 - 08.2010
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented therapeutic communication skills to build rapport with patients.
- Delegated assignments to staff within their job titles.
- Facilitated group therapy sessions to provide additional support and guidance.
- Administered oral medication and Intramuscular medication.
- Developed careplans and assisted patients of implementing goals.
- Responsible for admitting patients on the unit, assessment, and discharges.
-
Inbound Call Center Agent
Communication Data Services
08.2003 - 06.2004
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Utilized excellent customer skills to assist in high sales.
- Proficiency with computer and great typing skills.
- Updated customer's information.
- Achieved high sales and providing outstanding customer service.
- Strong experience by attending training for customer service and sales.
- Exceptional time management skills and goal oriented.
Pharmacy Inside Sales Consultant
Access Worldwide
01.1999 - 06.2001
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Professional demeanor.
- Achieved recognition for top 10% sales.
- Diligently prepared scripts and analytical built rebuttals.
- Excellent communication skills.
- Strong team player skills.
- Highly close to attention detail.
- Exceptional problem solving skills.
Education
Associate of Applied Science - Nursing
Southwestern Community College
Creston, IA06.2007
Skills
Professional demeanor
Excellent customers service skills
Strong ability to provided great sales
Ability to work with microsoft and excel
Effective time management
Exceptional problem solving skills
Good multitasking
Outstanding team player skills
Detailed oriented
Sales Quota Achievement
Customer Account Management
Issue and Complaint Resolution
Timeline
Behavioral Health Charge RN
Mental Health Institute
08.2007 - 08.2010
Inbound Call Center Agent
Communication Data Services
08.2003 - 06.2004
Cashier
Goodwill
03.2000 - Current
Pharmacy Inside Sales Consultant
Access Worldwide
01.1999 - 06.2001
Associate of Applied Science - Nursing
Southwestern Community College