Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Davic

Richmond

Summary

Collaborative, well-traveled team player who builds strong rapport with individuals of diverse backgrounds, cultures, and personalities. Highly responsible, analytical, and adaptable leader with a proven track record of problem solving, strategic planning, quick thinking, leading teams, and resolving complex issues. Ambitious and approachable professional who leads from a position of strength, focus, and results who strives to take on new challenges. Unflustered and highly organized individual with strong time management skills who can multi-task and prioritize several projects and activities simultaneously on time and under budget.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Underwriting Assistant

James River Insurance Company
01.2024 - Current
  • Communicated regularly and professionally with brokers for any needs of the policy and/or the underwriters
  • Maintained an up-to-date log inputting data of renewals and new business accounts
  • Analyzed inspections to verify compliance and information
  • Created educational training guides for various responsibilities
  • Supported underwriters with any additional help they might need
  • Helped to bridge the gap of knowledge between underwriting and services
  • Processed cancellations, reinstatements, and audits

Underwriting Services Technician

James River Insurance Company
03.2022 - 01.2024
  • Process submissions for numerous divisions
  • Book and issue policies, endorsements, and audits for multiple divisions
  • QA policies and endorsements for multiple divisions
  • Process loss runs, PFNS, finance company cancellations, and reinstatements
  • Trained several employees on all of the different service tech duties
  • Member of the Guidewire Champions Committee
  • Promoted to Senior Tech, Feb 2023
  • Help cover reception / incoming calls when needed

Office Administrator

James River Insurance Company
06.2021 - 03.2022
  • Answered and directed calls on multi-line phone system in a professional and businesslike manner.
  • Sort and distribute incoming mail
  • Process and send out certified mail for expirations, non-renewals, and cancellations
  • Handle and process incoming checks and outgoing checks
  • Process and submit premium finance notices, cancellations, and reinstatements
  • Process loss runs
  • Process and submit excess property submissions
  • Handle incoming deliveries
  • Train and manage Underwriting interns

Front Desk Coordinator

Baycrest Lodge
10.2020 - 03.2021
  • Answered the phone, created charts, made appointments, filed, edited reports, made templates, confirmed appointments, helped with any other patient issues
  • Developed and maintained positive working relationships with others to reach business goals.
  • Prepared bills and took payments.
  • Acted as coordinator between front desk staff and managers, other departments
  • Made outbound calls to confirm guests appointments and increase revenue
  • Handled all copays and deposits
  • Checked members in and out of the facility
  • Independently opened and closed office on a daily basis

Area Sales Manager

Dillard's
06.2017 - 09.2020
  • Managed a staff of 15-20 sales associates
  • Trained and developed staff on customer service and sales techniques
  • Managed scheduling and payroll for entire staff
  • In charge of recruiting, interviewing and hiring for my department
  • Planned and executed various events for the department
  • Helped customers on a daily basis
  • Ran store when store manager was out
  • Counting and handling of money
  • Worked front desk (customer service) regularly
  • Responsible for keeping my department clean and merchandised

Store Manager

Zumiez
07.2013 - 06.2017
  • Managed a team of 10 sales associates and 3 assistant managers
  • In charge of payroll, scheduling, profit margins, and merchandising
  • Recruited, interviewed, hired both sales associates and managers
  • Trained and developed associates on best customer service practices and problem solving
  • Trained associates and managers for the role above them for promotions
  • Helped run and participated in events for the company
  • Dealt with customer service issues in an appropriate and respectful manner
  • Problem solved daily on issues with the store
  • Handled balancing and counting money every day as well as finding the problem and solutions when the counts were not right

Education

Secondary Social Studies Education

Marshall University
Huntington, WV
01.2013

Skills

  • Organization
  • Prioritizing
  • Problem solving
  • Attention to detail
  • Customer service
  • Multitasking
  • Handling money
  • Event planning and executing
  • Typing

Certification

BISYS

Timeline

Underwriting Assistant

James River Insurance Company
01.2024 - Current

Underwriting Services Technician

James River Insurance Company
03.2022 - 01.2024

Office Administrator

James River Insurance Company
06.2021 - 03.2022

Front Desk Coordinator

Baycrest Lodge
10.2020 - 03.2021

Area Sales Manager

Dillard's
06.2017 - 09.2020

Store Manager

Zumiez
07.2013 - 06.2017

Secondary Social Studies Education

Marshall University

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