Shannon Davis
Fort Washington,MD
Summary
Detail-oriented Patient Access Representative with excellent problem solving and strong ability to work within teams and multi-task projects. Result oriented, and self-driven who is committed and loyal in which I can best utilize my experience, skills, and education.
Overview
9
9
years of professional experience
Work History
Senior Patient Access Representative
Children's National
03.2022 - Current
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Improved patient satisfaction by providing timely and accurate appointment scheduling.
- Streamlined registration processes for increased efficiency and reduced wait times.
- Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Scanned and documented new patient information in electronic health records for registration purposes
- Used basic knowledge of medical terminology in daily office tasks
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Greeted patients immediately upon arrival, providing excellent customer service
Business Assistant
Neibauer Dental Care
04.2018 - 03.2022
- Manage the receptionist area, including greeting patients and responding to telephone calls and in person request for appointments and information
- Handle and process confidential patients information
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Contributed to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with coding and billing tasks.
Cashier/Stocker
Target
10.2014 - 04.2018
- Greeted customers and directed to requested products.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained and mentored new sales representatives.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Processed returns and exchanges in accordance with company policies, maintaining customer trust and loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Education
Completed Coursework Towards High School Diploma -
Friendly High School
Fort Washington, MD05.2015
Skills
- Deliver excellent customer service skills
- Patient Registration
- Insurance Verification
- Phone and Email Etiquette
- Team Leadership
- Relationship Building
- Proficient in Microsoft Word, Excel, and PowerPoint
Languages
English
References
References available upon request
Timeline
Senior Patient Access Representative
Children's National
03.2022 - Current
Business Assistant
Neibauer Dental Care
04.2018 - 03.2022
Cashier/Stocker
Target
10.2014 - 04.2018
Completed Coursework Towards High School Diploma -
Friendly High School
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