Summary
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Shannon Davis

Summary

Highly motivated and detail-oriented Office Administrator with 6 years of experience streamlining operations and improving office efficiency. Proven supervisory skills and track record in customer care, implementing new systems and policies resulting in cost savings of up to $10,000 annually. Skilled in managing budgets, training and retaining new employees, and building strong relationships with all levels of staff.

Work History

Operations Training Coordinator

Arlington Orthopedic Associates
- Current
  • Created and implemented standardized training programs for new hires to ensure consistent quality of service and retention.
  • Improved employee satisfaction, reduced turnover and enhanced patient experience through increased knowledge and customer service.
  • Analyzed expenses, identified areas of potential savings, aiding in increased profit margin which assisted in the overall financial stability of the practice.
  • Assessed training needs through employee surveys, interviews, and consultations with managers
  • Designed and created training manuals, online learning modules, and course materials
  • Evaluated workflow to assess best practices
  • Reviewed and updated training content for gaps in training materials to generate higher productivity among staff
  • Identified future training needs and created a curriculum to facilitate that training
  • Led programs to assist employees with transitions due to EHR updates or policy and procedure changes
  • Communicated with management, physicians, and team members to ensure that all needs are met
  • Conducted orientation programs, staff on-boarding, and arranged on-the-job training for new hires
  • Resolved any specific problems and tailored training programs as necessary.

EHR Coordinator

Arlington Orthopedics and Associates
  • Aided in implementation of new electronic health record system for the practice.
  • Conducted thorough research to facilitate selecting the most appropriate system for the practice's billing and note documenting needs.
  • Streamlined patient data management, which reduced administrative errors and improved overall efficiency.
  • Served as liaison between management and employees by answering questions and resolving work-related issues
  • Managed administrative processes and prepared key reports and documentation
  • Researched and implemented MIPS measures
  • Conducted new employee orientation to introduce employees to EHR, workflows, policies, culture, and objectives
  • Completed employee performance evaluations to identify deficiencies and recommend improvement strategies
  • Created training guides for new hires and clinical/administrative staff
  • Championed ongoing improvement initiatives as it pertains to the EHR system and associated applications
  • Liaised with customers, addressed inquiries, handled registration, patient portal, and answered billing questions to provide outstanding customer care
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to Practice Manager
  • Trained employees on best practices while maintaining optimal productivity
  • Added/Modified templates for the providers and staff as needed in the EHR
  • Evaluated, planned, organized, and integrated information, computer, and clinical sciences to optimize acquisition, storage, retrieval, management, and communication of related clinical data, information, and knowledge
  • Traveled to various locations to conduct training and meetings as requested.

Medical Office Manager

Ethos Regenerative Medicine
  • Directed daily office operations to drive healthcare goals, and to ensure patient satisfaction.
  • Supervise medical technicians, Massage therapists, and manage staff to ensure adequate coverage for quality patient care
  • Draft financial reports for senior management timely and accurately as well as maintaining accuracy and confidentiality of patient and medical records
  • Oversee financial aspects of clinic, including medical billing, processing, and submitting health insurance claims
  • Ensure patient satisfaction by responding to inquiries and resolving complaints in a timely manner
  • Provide administrative support for practices physicians (Chiropractic, pain management, orthopedic)
  • Maintain stock and ordering of office and DME supplies
  • Analyzed administrative and operational functions as well as develop and implement appropriate changes and system improvements
  • Expertly navigate insurance websites to obtain pre-authorizations, eligibility, and benefits
  • Responsible for negotiating equipment leases and best prices for medical and business supplies

Education

Bachelor of Arts - Letter Emphasis Pre-Medicine

University of Oklahoma
Norman, OK

No Degree - Cell Physiology, Genetics

University of Texas At Arlington
Arlington

Skills

  • Project management
  • Budget management
  • Performance analysis
  • Data analysis
  • Strategic planning
  • Process improvement
  • Risk management
  • Resource Allocation
  • Staff Development and Mentorship
  • Leadership
  • Team management
  • Communication
  • Conflict resolution
  • Problem-solving
  • Critical thinking
  • Time management

Accomplishments

    Acted as onboarding project manager for onsite call center servicing Arlington Orthopedic and Associates 6 locations, 5 physical therapy clinics and performance center.

Awards

Customer Service Award - given by C. Leslie Charles well known Customer Service Speaker

Timeline

Operations Training Coordinator

Arlington Orthopedic Associates
- Current

EHR Coordinator

Arlington Orthopedics and Associates

Medical Office Manager

Ethos Regenerative Medicine

Bachelor of Arts - Letter Emphasis Pre-Medicine

University of Oklahoma

No Degree - Cell Physiology, Genetics

University of Texas At Arlington

Similar Profiles

  • Joe Lucas

    Joe LucasJoe Lucas

    Senior Field Representative at Arlington Orthopedic AssociatesSenior Field Representative at Arlington Orthopedic Associates

  • Angela Bartley

    Angela BartleyAngela Bartley

    Pre-Certification Coordinator at Arlington Orthopedic AssociatesPre-Certification Coordinator at Arlington Orthopedic Associates

  • Ana Saucedo

    Ana SaucedoAna Saucedo

    Medical Assistant at Texas Orthopedic And Spine AssociatesMedical Assistant at Texas Orthopedic And Spine Associates

  • Danyel Reichenbaugh

    Danyel ReichenbaughDanyel Reichenbaugh

    Operations Training Coordinator at National BeefOperations Training Coordinator at National Beef

  • Alexa Ansara

    Alexa AnsaraAlexa Ansara

    Operations Training Coordinator at Delta Dental of New JerseyOperations Training Coordinator at Delta Dental of New Jersey

CREATE PROFILE
Shannon Davis