Shannon Davis
Cleburne,TX
Summary
Dynamic business owner with extensive experience in project management and operations management at MLE Signs and Merchandising. Proven track record in enhancing customer relations and driving profitability through effective negotiation and employee development. Adept at implementing strategic plans that optimize resources and elevate team performance, resulting in improved project outcomes.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Owner
F and M Retail LLC
01.2021 - 03.2025
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Project Manager
MLE Signs and Merchandising
01.2020 - 05.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Senior Manager-Feild Operations
MLE Signs and Merchandising
01.2019 - 01.2020
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated hiring, firing, and promotions requests.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Established team priorities, maintained schedules and monitored performance.
Owner
CSG Retail Construction
01.2015 - 01.2019
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Improved team productivity by introducing innovative project management tools and techniques.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Superintendent
PowerHouse Retail Services
05.2010 - 11.2014
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
- Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.
- Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Supported construction and extraction workers to facilitate timely completion of projects.
Planogram Team Member
Target Logistics
02.2007 - 06.2010
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Maximized efficiency during major store resets by coordinating with other team members to establish clear timelines and task assignments.
- Ensured accurate pricing information by regularly updating price tags and signage according to established guidelines.
- Assisted in training new team members on planogram procedures, fostering a cohesive and efficient work environment.
- Streamlined merchandise flow by organizing backroom storage areas for easy access during restocking.
- Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
Education
N/A - Business
Southeastern Oklahoma State University
Durant, OKHigh School Diploma -
Atoka High School
Atoka, OK2004
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Project estimating
- Staff hiring
- Negotiation
- Employee development
- Bidding processes
- Contract management
- Budget development
- Contract negotiation expertise
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Scheduling
- Purchasing and planning
- Schedule management
- Desktops, laptops, and mobile devices
Timeline
Owner
F and M Retail LLC
01.2021 - 03.2025
Project Manager
MLE Signs and Merchandising
01.2020 - 05.2020
Senior Manager-Feild Operations
MLE Signs and Merchandising
01.2019 - 01.2020
Owner
CSG Retail Construction
01.2015 - 01.2019
Superintendent
PowerHouse Retail Services
05.2010 - 11.2014
Planogram Team Member
Target Logistics
02.2007 - 06.2010
N/A - Business
Southeastern Oklahoma State University
High School Diploma -
Atoka High School
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