Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Shannon Watkins-Daye

Shannon Watkins-Daye

Manager
Elberton,GA

Summary

Dedicated, goal oriented, responsible professional with impeccable attention to detail. Quick to learn hands on task and adaptable to change environments. Established history of producing accurate, timely services meeting customer and management satisfaction. Highly flexible honest and punctual.

Overview

27
27
years of professional experience

Work History

Shift Manager

Pizza Hut
04.2023 - Current
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Assistant Store Manager

Pizza Hut
05.2021 - 04.2022
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Machine Operator

Moller Tech
06.2021 - 01.2022
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Night Manager

RaceTrac
04.2019 - 03.2021
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Reduced incident rates at property with rigorous enforcement of safety protocols and regular security checks.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.

Driver Check-In

Core-Mark International - Florida
01.2016 - 08.2018
Identify and Verify returned productInventory totes and pallets.Data Entry and process customers creditsSupervise and verify cleanness of all trailers returned on shiftVerify temp. and dates of all returned product to warehouse.Operator of stand up Jack and ForkliftLoad and unload Shipping and ReceivingVerify Drivers paperwork for Quality and Assurance of Appliance of DOTCount Inventory/ Use hand held scanners for return product to warehouse inventory.​​​​

Loyalty Programs/ Retention (T-Mobile)

One Touch Direct LLC
09.2017 - 02.2018
Assist customer with any billing questions and promotions available. Placing orders and taking payments.Verify accounts and updating customer information.Use the company computer programs available to assure customer that all information provided is accurate and correct and all times. Apply credits to accounts, that are justified. Saving the customer is extreme goal. 

Night Manager

RaceTrac
06.2011 - 01.2016
Oversee, coach, train and develops store team members.Assist in control of inventory.Provides prompt, efficient and courteous service.Supervises and monitor all safety related regulations, including food safety regulations.Receive vendors deliveries.Ensure store is clean and well maintain.Experience in money handling and Lottery counts.Foster a positive relationship between co-workers and guest.Maintain knowledge of financial performance and goals.Update prices and post new signage on new promotions and sales opportunities. Stock shelves and cooler and take inventory of shelf items.Appraise employees productivity and give feedback on opportunities.Provide feedback to the store manager on employees performance and development.Direct plans and direct the work flow of store team members on designated shift.

Cashier/Shipping and Receiving/Dressing Room Clerk

Ross Dress for Less
02.2011 - 09.2011
Money Handling and Great Customer Service skills.Reading and understanding labels on merchandise receivedStock shelves and maintain inventory in orderly fashion.​

Production Supervisor

Crider's Poultry Inc
08.2007 - 09.2009
Supervise 30+employees, managed equipment setup and ensure a clean and safe work environment.Stayed focused during busy times and delegated task to employees to keep business running smoothly.Address issues in a professional mannerStayed attentive to employees by motivating them to succeed and improve daily.Managed payroll and time cards and trained machine operators.Upheld sufficient yields, and made certain oven and freezer temperatures are accurate.Work with R&D to create new products for production.Quality inspection on food processing and packaging.Staged, measured ingredients and packaging boxes and labels for production.Loaded and Unloaded 50 ft trailers using forkliftUSDA Food regulation ​

Production Lead/ Fully Cook clean room

Congra Foods
05.2001 - 04.2007
Supervise 20+ employeesSupported company commitment to quality and integrityProvided team leadership, manage and problem solving skills, excellent communication, training, motivational and employee development skills.Interpersonal skills necessary to build strong and business relationship.Scheduled, supervised and coordinated activities of employees.Implemented and supported agency objectives and conformed to agency policies.Evaluated and documented performance, maintained appropriated records, and oriented and trained new employees.

Production Lead

South East Express/Honda Power
01.1998 - 04.2001
Builds Honda powered Lawn mowers on assembly line.Supported company commitment to quality and integrity.Supported company with inventory control.Loaded and Unloaded trailer driving a Fork lift and Hand JackStack crates on 4 and 5 tier levels.

Education

Certified - Medical Assistant/Lab

Ultimate Medical Academy (Clearwater)
Tampa, FL

High School Diploma - Graduate

Elbert County Comprehensie
Elberton, GA
1995

Skills

  • Strong leadership
  • Mentoring and motivational skills
  • Ability to work under pressure, meet tight deadlines and coordinate team members
  • Flexible and versatile, able to maintain positive attitude under pressure
  • Skilled problem solver, able to manage time and multi-task
  • Customer Service skills
  • Food Service management of production Results-oriented
  • Data entry
  • Shipping and receiving
  • Jack and Forklift operator
  • Lead Trainer and Supervisor
  • Attention to detail
  • Certified Medical Asstist
  • Staff development
  • Schedule oversight
  • Handling customer complaints
  • Customer service focus
  • Punctual and reliable
  • Workplace safety

Timeline

Shift Manager

Pizza Hut
04.2023 - Current

Machine Operator

Moller Tech
06.2021 - 01.2022

Assistant Store Manager

Pizza Hut
05.2021 - 04.2022

Night Manager

RaceTrac
04.2019 - 03.2021

Loyalty Programs/ Retention (T-Mobile)

One Touch Direct LLC
09.2017 - 02.2018

Driver Check-In

Core-Mark International - Florida
01.2016 - 08.2018

Night Manager

RaceTrac
06.2011 - 01.2016

Cashier/Shipping and Receiving/Dressing Room Clerk

Ross Dress for Less
02.2011 - 09.2011

Production Supervisor

Crider's Poultry Inc
08.2007 - 09.2009

Production Lead/ Fully Cook clean room

Congra Foods
05.2001 - 04.2007

Production Lead

South East Express/Honda Power
01.1998 - 04.2001

High School Diploma - Graduate

Elbert County Comprehensie

Certified - Medical Assistant/Lab

Ultimate Medical Academy (Clearwater)

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Shannon Watkins-DayeManager