Shannon Dean
Brighton,CO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Mail Handler
United States Post Office
Commerce City, CO
05.2022 - 02.2024
- Prepared bulk shipments using shrink-wrapping machine.
- Secured cargo using straps or bungee cords in order to prevent shifting during transport.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Used portable electronic scanner to track parcels and record tracking progress.
- Offered support and advice to newer personnel to improve performance.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Bar Manager
Toms Tap A Barrel
Wauconda, IL
03.2004 - 12.2008
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Increased profits by overseeing inventory and strategically increasing menu prices.
Receptionist/Bookkeeper
Running Wolf Transportation LLC.
Libertyville, IL
04.2005 - 09.2006
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Conducted monthly bank reconciliations.
Education
B.A.S.S.E.T.T. Certificate in Bartending
Collage Of Lake County
Grayslake, IL04-2004
Certificate in Nursing Assisting
Collage of Lake County
Grayslake, IL05-1999
Associate of Arts - Sociology
Collage of Lake County
Grayslake, IL05-1998
Skills
- Strong Organization Skills
- Problem-Solving Skills
- Verbal and Written Communication
- Customer Relations
- Team Leadership
- Outgoing Personality
- Relationship Building
- Supervisory Experience
Timeline
Mail Handler
United States Post Office
05.2022 - 02.2024
Receptionist/Bookkeeper
Running Wolf Transportation LLC.
04.2005 - 09.2006
Bar Manager
Toms Tap A Barrel
03.2004 - 12.2008
B.A.S.S.E.T.T. Certificate in Bartending
Collage Of Lake County
Certificate in Nursing Assisting
Collage of Lake County
Associate of Arts - Sociology
Collage of Lake County
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