Shannon Decker
TBD
Ladoga,IN
Summary
Innovative Sous Chef with a knack for enhancing kitchen productivity and efficiency through effective task management. Possess specialized skills in inventory control, menu development, and food safety compliance. Excel in leadership, communication, and problem-solving to deliver exceptional dining experiences.
Overview
13
13
years of professional experience
Work History
Sous Chef
Hickory Creek Nursing Home
Crawfordsville, IN
06.2024 - 10.2024
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Complied with all health department regulations regarding proper food handling methods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Created a positive work environment by encouraging teamwork among staff members.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Checked quality of food products to meet high standards.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Enforced portion control guidelines to minimize costs associated with overproduction.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Maintained accurate records for cost analysis purposes.
- Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition.
- Monitored inventory levels to ensure adequate supplies on hand.
- Monitored food products, driving quality, freshness and integrity.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
Electronics Sales Associate
Walmart
Crawfordsville, IN
02.2024 - 06.2024
- Maintained knowledge of sales and promotions, return policies and security practices.
- Searched store inventory system to determine whether requested products were available.
- Provided expert advice on the latest electronic devices, including features, benefits, and usage.
- Assisted customers in selecting and purchasing electronic products based on their needs and specifications.
- Explained technical features and services associated with electronic items to customers.
- Managed product displays, ensuring items are well-organized, visible, and labeled correctly.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Assisted customers with product selection based on their individual needs and preferences.
- Described merchandise and explained use, operation and care.
- Participated in team meetings to discuss sales strategies, performance goals, and customer service improvements.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Adhered to all safety regulations while handling electrical equipment or appliances.
- Handled returns and exchanges according to company policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Educated customers on various product offerings, including products, enabling better buying decisions.
- Demonstrated product functionalities and features to customers, ensuring clarity and understanding.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Upsold accessories that complimented electronic purchases.
- Handled customer inquiries and complaints with professionalism, providing solutions that enhance satisfaction.
- Prepared merchandise for purchase or rental.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered store and merchandise questions and led customers to wanted items.
- Promoted additional services such as extended warranties and repair plans.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Greeted customers to determine wants or needs.
- Processed payments using cash registers or point-of-sale systems.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Processed sales transactions efficiently, including cash handling, credit card processing, and issuing receipts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Demonstrated knowledge of product features and benefits to customers.
- Maintained up-to-date knowledge of inventory, including new arrivals, product specifications, and stock levels.
Bartender Shift Manager
Eagles Lodge
Brazil, IN
01.2018 - 11.2020
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Implemented new policies and procedures related to customer service and operational processes.
- Explained goals and expectations required of trainees.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Oversaw food preparation, production and presentation according to quality standards.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Assisted in resolving customer complaints promptly and professionally.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Completed regular bar inventories and daily requisition sheets.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Balanced daily registers and generated sales reports for management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Resolved problems or concerns to satisfaction of involved parties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Planned and coordinated special events to boost customer numbers and profits.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Enforced health codes and safety regulations in compliance with state laws.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Collected and organized daily till totals and tips.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Upsold customers from shelf to premium brands to help boost sales.
- Completed day-to-day duties accurately and efficiently.
Warehouse Worker
Ascena Retail
Greencastle, IN
01.2012 - 05.2014
- Maintained stock levels in accordance with company policies.
- Investigated any reported problems regarding shipping errors or damages.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Maintained accurate inventory records using computerized tracking systems.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Staged and sorted multiple types of products for loading.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Packed boxes and stock using organizational guidelines.
- Used pallet jacks to move items to and from warehouse locations.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Ensured safety protocols were followed at all times while operating machinery.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Received and tracked incoming inventory shipments.
- Collaborated closely with other departments on special projects as needed.
- Assisted in packaging and labeling of products for shipment.
- Followed established guidelines for picking orders accurately.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Assembled orders according to customer requests.
- Identified discrepancies between physical count and computer data.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Inspected damaged goods prior to disposal or return to vendor.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Inspected incoming shipments for damage or discrepancies.
- Organized warehouse space for efficient storage of products.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Used scanners to track parcel information, condition or receipt.
- Verified accuracy of incoming shipments against purchase orders.
- Transported goods to designated areas within the warehouse facility.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Worker
Gordmans DC
Clayton, IN
09.2013 - 03.2014
- Investigated any reported problems regarding shipping errors or damages.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Maintained accurate inventory records using computerized tracking systems.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Staged and sorted multiple types of products for loading.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Packed boxes and stock using organizational guidelines.
- Used pallet jacks to move items to and from warehouse locations.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Ensured safety protocols were followed at all times while operating machinery.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Received and tracked incoming inventory shipments.
- Collaborated closely with other departments on special projects as needed.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Used digital database to keep records of units and stock moved.
- Assisted in packaging and labeling of products for shipment.
- Followed established guidelines for picking orders accurately.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Identified discrepancies between physical count and computer data.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Inspected damaged goods prior to disposal or return to vendor.
- Inspected incoming shipments for damage or discrepancies.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Organized warehouse space for efficient storage of products.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Used scanners to track parcel information, condition or receipt.
- Transported goods to designated areas within the warehouse facility.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Helmet Maker
A1 Plastics
Coatsville, IN
06.2012 - 09.2012
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
Greencastle High School
Greencastle, IN05-1987
Skills
- Dish preparation
- Station oversight
- Plating
- Employee scheduling
- Supervising food prep
- Food spoilage prevention
Affiliations
- I currently do different artwork in several mediums.
Accomplishments
- FTD Master Florist
- FTD Master Florist Manager
References
References available upon request.
Timeline
Sous Chef
Hickory Creek Nursing Home
06.2024 - 10.2024
Electronics Sales Associate
Walmart
02.2024 - 06.2024
Bartender Shift Manager
Eagles Lodge
01.2018 - 11.2020
Warehouse Worker
Gordmans DC
09.2013 - 03.2014
Helmet Maker
A1 Plastics
06.2012 - 09.2012
Warehouse Worker
Ascena Retail
01.2012 - 05.2014
High School Diploma -
Greencastle High School
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