Shannon Decker
Greenville,Michigan
Summary
Adept at enhancing healthcare efficiency and patient satisfaction, my tenure at Munson Medical Center and Adventist Health System showcases a proven track record in HIPAA compliance and exceptional customer service. Leveraging strong organizational skills and medical terminology proficiency, I've spearheaded quality improvement projects, significantly improving operational flow and patient care delivery.
Overview
14
14
years of professional experience
Work History
Unit Clerk
Munson Medical Center
11.2019 - Current
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Obtained and organized medical records for office visits and scheduled labs.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Completed daily charge reconciliation to keep billing current and accurate.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
Nursing Assistant
Munson Medical Center
11.2019 - 12.2024
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Health Unit Coordinator
Adventist Health System
11.2010 - 01.2019
- Directed quality improvement projects that fostered a culture of continuous improvement among staff.
- Coordinated multiple tasks simultaneously to maintain smooth operational flow within the unit.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Contributed to patient education by preparing and distributing informational materials, empowering patients in their own care.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Served as a nurse technician for pre-op /admissions when needed per nurse manager.
Education
Certificate - Health Unit Coordinator/monitor Tech/ Patient Care
Florida Technical College
Orlando, FLSkills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Electronic charting
- Strong organization
- Medical terminology proficiency
- Problem-solving
- Customer service
- Time management
Affiliations
NAHUC
Timeline
Unit Clerk
Munson Medical Center
11.2019 - Current
Nursing Assistant
Munson Medical Center
11.2019 - 12.2024
Health Unit Coordinator
Adventist Health System
11.2010 - 01.2019
Certificate - Health Unit Coordinator/monitor Tech/ Patient Care
Florida Technical College
Similar Profiles
Cheryl DorvinenCheryl Dorvinen
RN at Munson Medical CenterRN at Munson Medical Center
Alec ChereskinAlec Chereskin
Nurse Technician at Munson Medical CenterNurse Technician at Munson Medical Center
Thomas SwiftThomas Swift
Nursing Assistant at Munson Medical CenterNursing Assistant at Munson Medical Center