Shannon DeFranceschi
Torrington
Summary
Dynamic professional with extensive experience in customer service and team leadership at AJ's Steak & Pizza. Proven ability to train and motivate staff, enhancing operational efficiency and customer satisfaction. Strong decision-making and communication skills foster a collaborative environment, ensuring high-quality service and a safe workplace.
Overview
12
12
years of professional experience
Work History
Manager, Bartender, Server
AJ's Steak & Pizza
08.2016 - Current
- Carefully interview, select, train, and supervise staff.
- Meet, greet, and encourage feedback from customers and use feedback to implement positive changes within restaurant.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reconcile cash and credit card transactions to maintain accurate records.
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Manage and motivate employees to be productive and engaged in work.
- Maintain professional, organized, and safe environment for employees and patrons.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Office Administrator
Best Oil & Propane
10.2013 - 02.2025
- Answered multi-line phone system, routing calls, create tickets for oil & propane deliveries.
- Greet customers in office.
- Post driver deliveries and balance driver gallons into TotalFuel
- Route drivers for deliveries
- Assisted with collection on delinquent accounts
- Scheduled installs/service for Oil and Propane customers
- Handled all of the NOW (New Opportunity) customers, creating accounts, printing and dispatching tickets
- Work effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Education
No Degree - Business Administration
Naugatuck Valley Community College
Waterbury, CTSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
Timeline
Manager, Bartender, Server
AJ's Steak & Pizza
08.2016 - Current
Office Administrator
Best Oil & Propane
10.2013 - 02.2025
No Degree - Business Administration
Naugatuck Valley Community College
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