Shannon Dela Cruz
Kingston,NY
Overview
16
16
years of professional experience
Work History
Senior Barista
Barnes and Nobles
Kingston, NY
07.2022 - Current
- Created seasonal specials with unique flavor combinations using appropriate ingredients.
- Resolved conflicts between customers professionally while keeping an upbeat attitude.
- Maintained a clean work environment by wiping down surfaces and equipment, restocking supplies, and cleaning dishes.
- Ordered ingredients such as coffee beans, syrups, teas, milk products and other supplies as needed.
- Prepared espresso beverages such as cappuccinos, lattes, and mochas to exact specifications.
- Performed maintenance duties such as cleaning grinders, emptying grounds containers and descaling machines regularly.
- Adhered strictly to health safety regulations when handling food items or operating equipment.
- Assisted in training new baristas on proper preparation techniques for espresso-based beverages.
- Monitored stock levels of cups, lids, straws, napkins, ensuring adequate supply at all times.
- Contributed positively towards team efforts by assisting fellow baristas whenever needed.
- Managed cash register operations efficiently including accurate change making and daily deposits.
- Demonstrated knowledge of brewing methods and coffee varieties in order to recommend drinks to customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Lead Bookseller
Barnes & Noble
Kingston, NY
11.2012 - Current
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Organized shelves and displays to ensure an attractive presentation of titles.
- Assisted with special events such as author signings and book club meetings.
- Coordinated with other departments to ensure smooth operation of daily activities.
- Trained new booksellers on product knowledge, customer service techniques, and store procedures.
- Performed daily opening and closing duties such as counting money in the cash drawer and preparing bank deposits.
- Provided excellent customer service while helping customers find the right books for their needs.
- Adhered to company policies related to safety, security, loss prevention, returns and exchanges.
- Answered phone calls regarding orders, inquiries about products, and other customer concerns.
- Resolved customer complaints in a timely fashion to ensure satisfaction and loyalty.
- Created marketing materials such as window displays, signs, and flyers to promote upcoming releases or special promotions.
- Managed online orders by packaging items for shipment or pickup in-store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assistant Manager
Broadway Cafe And Roastery
Johnson City, NY
01.2009 - 06.2011
- Performed opening and closing in a timely efficient manner
- Created handcrafted beverages for customers
- Maintained a clean work station when assembling sandwiches
- During basketball games on campus, ensured that all snacks and drinks were made accurately and in a timely fashion
- Trained new employees
- Worked with multiple managers to help keep the cafe running smoothly
Education
Bachelor's in Christian Ministry - Counseling And Early Childhood Development
Davis College
Johnson City, NY05-2011
Skills
- Supply Ordering
- POS System Operation
- Promotional Events
- Up-selling
- Food Preparation
- Ordering Procedures
- Cash Handling
- Espresso machine operation
- Opening and closing duties
- Menu Memorization
- Beverage Preparation
- Table Bussing
- Positive and professional
Timeline
Senior Barista
Barnes and Nobles
07.2022 - Current
Lead Bookseller
Barnes & Noble
11.2012 - Current
Assistant Manager
Broadway Cafe And Roastery
01.2009 - 06.2011
Bachelor's in Christian Ministry - Counseling And Early Childhood Development
Davis College
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