Shannon Delaney
Sammamish,WA
Summary
Highly organized and reliable customer service professional with a strong background in office environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player dedicated to achieving results and adapting to changing needs. Recognized for exceptional communication skills, ability to surpass expectations, and handling sensitive information with discretion.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Uber Eats
10.2020 - 11.2024
- Ensure accurate order fulfillment by closely following delivery instructions.
- Maintain food quality with proper temperature control from pickup to delivery.
- Optimize routes for efficient, timely deliveries, boosting customer satisfaction.
Brunch Server
City State Diner and Bakery
08.2023 - 08.2024
- Collaborate with kitchen and staff for cohesive teamwork.
- Operate Union Sales System and prepare specialty drinks accurately.
- Resolve customer issues for seamless dining experiences.
- Serve brunch guests, ensuring prompt service and high satisfaction.
- Train new staff, enhancing team efficiency and service quality.
Lead Front of House
Laughing Planet
04.2023 - 08.2024
- Manage orders and dietary needs, enhancing customer satisfaction and service efficiency.
- Coordinate with kitchen staff for timely food preparation, boosting service quality.
- Guide customers through dietary options, ensuring repeat business and satisfaction.
Lead Front of House
Dicks Primal Burger
06.2021 - 03.2023
- Led team training, boosting service efficiency and customer satisfaction.
- Managed daily operations, ensuring seamless service and dietary compliance.
- Oversaw cash handling and closing, maintaining financial accuracy and security.
- Optimized order management with POS, enhancing transaction speed.
- Implemented cleaning protocols, upholding high hygiene standards.
Host/ Server Assistant/ Togo Server/ Server
Red Robin
09.2019 - 09.2020
- Answered customer questions about hours, seating, and menu information.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Coordinator
Whole Family Chiropractic
10.2018 - 08.2019
- Conducted new patient tours, increasing retention and first-visit experience.
- Facilitated communication between patients and doctors for better outcomes.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Managed front desk, enhancing patient satisfaction and clinic efficiency.
- Organized patient records accurately, supporting healthcare delivery.
- Scheduled appointments to reduce wait times, boosting productivity.
Inbound Sales Associate
Wells Fargo
10.2017 - 10.2018
- Assisted customers with mortgage queries, boosting satisfaction and retention rates.
- Handled high-stress calls empathetically, fostering positive customer relations.
- Increased lead conversion rates by actively listening to customer needs and recommending appropriate products or services.
- Processed mortgage applications, aiding in streamlined service delivery.
- Scheduled appointments, managed data entry, ensuring operational efficiency.
Elite Sales Associate/ Front Desk Coordinator
Vista Optical/Optical Center (National Vision Inc.)
01.2015 - 09.2017
- Greeted clients, identified eyewear needs, enhanced satisfaction through personalized service.
- Surpassed sales goals by implementing customer-focused strategies, boosting store revenue.
- Instructed customers on lens care, ensuring correct usage and high satisfaction levels.
- Scheduled appointments, optimized optometrist availability, improved customer flow.
- Verified insurance benefits, streamlined processes, elevated customer experience.
Education
One Year Certificate - Multimedia
PORTLAND COMMUNITY COLLEGE
Portland, OregonAssociate of Applied Science - Multimedia
PORTLAND COMMUNITY COLLEGE
Portland, Oregon06.2024
Associate of General Studies -
PORTLAND COMMUNITY COLLEGE
Portland, Oregon03.2024
Skills
- Adaptability
- Attention to Detail
- Communication
- Customer Service
- Data Entry
- Multi-Tasking
- Scheduling
- Teamwork
Accomplishments
Within two years of working at National Vision Inc., I was recognized as an Elite Sales Associate for exceeding the annual $250,000 sales goal by $82,000.
Timeline
Brunch Server
City State Diner and Bakery
08.2023 - 08.2024
Lead Front of House
Laughing Planet
04.2023 - 08.2024
Lead Front of House
Dicks Primal Burger
06.2021 - 03.2023
Delivery Driver
Uber Eats
10.2020 - 11.2024
Host/ Server Assistant/ Togo Server/ Server
Red Robin
09.2019 - 09.2020
Front Desk Coordinator
Whole Family Chiropractic
10.2018 - 08.2019
Inbound Sales Associate
Wells Fargo
10.2017 - 10.2018
Elite Sales Associate/ Front Desk Coordinator
Vista Optical/Optical Center (National Vision Inc.)
01.2015 - 09.2017
Associate of Applied Science - Multimedia
PORTLAND COMMUNITY COLLEGE
Associate of General Studies -
PORTLAND COMMUNITY COLLEGE
One Year Certificate - Multimedia
PORTLAND COMMUNITY COLLEGE
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