Shannon Delgado-Perez
Lago Vista,USA
Summary
Client-focused account and operations manager with 10+ years’ experience overseeing high-impact projects, budgets, and vendor partnerships across HOA and service-based industries. Proven ability to manage multiple properties, deliver top-tier customer service, and coordinate field operations with hands-on precision. Excels at building trust, driving results, and improving customer satisfaction—ideal for dynamic, client-facing account roles in the landscaping industry.
Overview
18
18
years of professional experience
Work History
Community Manager
Spectrum Association Management
06.2023 - Current
- Extensive experience overseeing the successful operations of 10 diverse homeowner associations.
- Facilitated communication between community members and management, addressing concerns promptly.
- Analyzed community feedback to identify areas for improvement in programs and services.
- Implemented new digital tools for community interaction, improving user experience significantly.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
Cooking Connection Manager
H-E-B
02.2017 - 11.2022
- Managed and ordered Inventory
- Experienced in Microsoft Office, Excel, etc. Software
- Create new recipes created around product to enhance customer experience and sales.
- Establish and maintain trust with our customer base through product knowledge and sharing culinary expertise through education.
- Demonstrates in depth knowledge of food processing, sanitation and safety.
- Coordinated with multiple department heads to achieve seasonal sales goals.
- Consistently met or exceeded regional sales goals, winning or placing in multiple regional sales contests.
- Achieved consistent positive contribution staying within the top five Cooking Connections in my district.
- Organized and planned community events, working with outside vendors, partners and community members towards a common goal and creating memorable occasions.
- Operated as stores Diversity Champion to bring awareness and education about the different types of diversity to partners through communications and community/in-store events.
Office Assistant
Copper Canyon Nissan
10.2009 - 07.2010
- Authored letters, invoices and contract language to correspond with clients and vendors.
- Input large volumes of data to meet accuracy requirements.
Demi Chef de Partie
Sage
06.2007 - 10.2009
- Organized schedules and directed kitchen staff work to promote fast and efficient kitchen operations.
- Brought new employees up to standards with training, mentoring and motivation.
Education
Associate in Applied Science (A.A.S.) - Culinary Arts
Le Cordon Bleu, Texas Culinary Academy
Austin, TexasSkills
- Client Onboarding and Retention
- Schedule and Vendor coordination
- Customer service
- Daily operations management
- Property inspections
- Budget & Proposal Development
- MS office suite
- Conflict handling
Timeline
Community Manager
Spectrum Association Management
06.2023 - Current
Cooking Connection Manager
H-E-B
02.2017 - 11.2022
Office Assistant
Copper Canyon Nissan
10.2009 - 07.2010
Demi Chef de Partie
Sage
06.2007 - 10.2009
Associate in Applied Science (A.A.S.) - Culinary Arts
Le Cordon Bleu, Texas Culinary Academy
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