Shannon Dew
Swansboro,NC
Summary
Detail-oriented Accounting Associate offering 10+ years of experience in accounting, account management, data entry and customer service roles. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Bookkeeper
Dewpoint Heating & Air Conditioning
01.2017 - Current
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
Account Manager
Mspark
02.2014 - 04.2019
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Helped customers in determining design and layout of sold and spec ads.
- Completed data entry tasks with accuracy and efficiency.
Legal Assistant
O'Malley Tunstall
12.2012 - 02.2014
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Client Services Manager
Saving Source Direct
12.2000 - 07.2009
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Established performance and service goals and held associates accountable for individual performance.
Office Assistant
Food Lion
08.1995 - 12.2000
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Associate of Science - Accounting
Edgecombe Community College
Tarboro, NC05.2011
High School Diploma -
Tarboro High School
Tarboro, NC05.1997
Skills
- MS Office Expertise
- Calculator Usage
- Customer Relations
- Cash Deposits and Receipts
- Account Reconciliation
- Accounts Payable and Accounts Receivable
- Administering Payroll
- Data Entry
- Excel Spreadsheets
- PC Proficiency
- Advanced MS Office Suite Knowledge
- Customer Service
Timeline
Bookkeeper
Dewpoint Heating & Air Conditioning
01.2017 - Current
Account Manager
Mspark
02.2014 - 04.2019
Legal Assistant
O'Malley Tunstall
12.2012 - 02.2014
Client Services Manager
Saving Source Direct
12.2000 - 07.2009
Office Assistant
Food Lion
08.1995 - 12.2000
Associate of Science - Accounting
Edgecombe Community College
High School Diploma -
Tarboro High School
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