Summary
Overview
Work History
Education
Skills
Certification
Licensure
Timeline
Generic

Shannon Dierker

Wildwood,MO

Summary

Patient-centric, dedicated, highly experienced retail/clinical pharmacist offering 29 years of experience in high volume retail setting ensuring high level of quality, exceptional service and patient care. Focused on fostering long-term patient relationships following lifelong passion of pharmacy. Skilled and highly committed to providing top customer service with greatly valued teamwork and consistent , clear communication. Organized and dependable , successful at managing multiple priorities with a positive approach.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Staff Pharmacist

Walgreen's Pharmacy
01.2000 - Current
  • Efficiently managed prescription processing and inventory management in high volume retail setting, filling over 300 prescriptions daily
  • Clinically ensuring appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Directly supervised 6-8 Pharmacy Technicians, interns and support staff , ensuring adherence to standard operating procedures, focusing on efficiency, safety, and exceptional service
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Provided immunizations for all approved CDC vaccines
  • Effectively resolved insurance rejections and other billing issues.
  • Provided exceptional customer service and patient counseling, addressing inquiries and concerns with empathy and professionalism
  • Collaborated with healthcare professionals to optimize medication therapy and resolve medication-related issues
  • Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
  • Demonstrated expertise in inventory optimization management
  • Provided medication therapy management to patients using Outcomes and Mirixa.
  • Conducted blood pressure screenings to identify potential risks for heart attack, stroke, and death
  • Utilized pharmacy software system for prescription processing, inventory management, and patient record maintenance
  • Partnered on various managerial roles, including inventory , recruiting , and staff training
  • Played crucial role in the Covid pandemic, implementing safety protocols, ensuring medication availability, administering vaccines, and providing up-to-date information to our patients
  • Delivered and provided Naloxone clinical services
    to enhance safety of narcotic and opioid use

Retail Staff Pharmacist

Schnucks Pharmacy
05.1994 - 12.1999
  • Entered orders into database, verified insurance and prepared medications
  • Educated patients about possible drug interactions and gave special administration instructions
  • Provided advice on health issues, symptoms and medications
  • Managed drug and supply inventories
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews
  • Counseled customers on medications, appropriate dosage and potential side effects
  • Counseled patients regarding proper intake of medications
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients
  • Provided advice on health issues, symptoms and medications.

Education

Bachelor of Science - Pharmacy

St Louis College of Pharmacy
St Louis, MO
05.1994

Skills

  • In Good Standing with Missouri Name Board of Pharmacy
  • Medication Therapy Management and Outcome
  • Immunization Services
  • Blood pressure Measurement
  • Quality Assurance Controls: strong attention to detail and accuracy
  • Staff Training
  • Drug Inventory Management
  • Patient Relations
  • Customer Service
  • Overseeing Technicians
  • Ability to multitask and prioritize effectively
  • Insurance Billing Expertise
  • Completing Annual Inventories

Certification

Medication Therapy Management

APhA Pharmacy Based Immunization Delivery

American Red Cross Basic Life Support

Licensure

Missouri Pharmacist License

Timeline

Staff Pharmacist

Walgreen's Pharmacy
01.2000 - Current

Retail Staff Pharmacist

Schnucks Pharmacy
05.1994 - 12.1999

Bachelor of Science - Pharmacy

St Louis College of Pharmacy

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Shannon Dierker