Shannon Dillon
Columbia Heights,MN
Summary
To continually succeed and master new skills in administration, mail production and healthcare facilities, while supporting team members to encourage
company growth.
Work Experience:
Within my current and previous roles I maintain a high level of organization, attention to detail, time management, and prioritizing. My strengths include
communicating, organizing documents, multi-tasking, taking on new projects. Also, I have knowledge of training in MicroSoft Word, Excel, and Outlook,
PowerPoint, Keyboarding and 10 key. Mortgage knowledge, Receptionist, Scheduling, Cash Handling/Credit Card Processing, Inventory, Mail Sorting and
Distribution, Copying, Faxing, Scanning, Filing.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specimen Processor
02.2019 - Current
- Prepare laboratory specimens for testing such as urine and blood samples
- Scan and prepare documents in the system for review
- Delivery of samples to various locations for testing
- Properly process and assign lab specimens to various locations
- Ensure all couriers have logged in daily delivery sheets for accountability.
Office Service Associate
Novitex-Exela
09.2018 - 02.2019
- Hospitality services including cleaning workstations and whiteboards, conference rooms, setups, etc
- Schedules and process outgoing mail projects, which may include assisting with other departments, maintain all logs and delivery of mail/packages as scheduled
- Prepare outgoing mail and parcels from USPS, FedEx, UPS and other express outgoing mail services
- Perform various mail center and shipping & receiving activities (sorting, metering, delivery, pickup, etc.) Operate multi-line telephone system; answer incoming calls, screen callers, transfer to department/person, take messages, amd supply information to callers
- Greet clients/visitors and direct them to appropriate person
- Center/Mail
Novitex-Exela
03.2016 - 08.2018
- Operation of office equipment, including photocopiers, scanners, facsimile machines, voice mail systems and personal computers
- Maintain all logs and delivery of mail/packages to all firm locations
- Verify, correct and direct any mislabeled mail through the use of all available resources
- Copy Center/Mail Production: InSync Staffing/ UCare Operation of office equipment including photocopiers, scanners, facsimile machines, voicemail systems and personal computers
- Maintain all logs and detailed reports
- Verify, correct and direct any mislabeled mail through the use of all available resources.
Medical Coding/Mail Copy Center Clerk
Robert Half & AppleOne
04.2015 - 06.2015
- (Night Owl/General Mills, Provide telephone, email and counter services, including response to emailed requests for invoice ticketing, package pick-ups and shipping, as well as postage meter service for all clients
- Also, updated all medical coding invoices on second shift via 500-700 daily.
Mortgage Clerk
Document, Randstad Staffing, Wells Fargo
09.2014 - 12.2014
- Prepare mortgage loan files and final documentation for imaging in accordance with guidelines specified by clients.
Sales Associate
Coldwater Creek and Go Calendars
11.2013 - 04.2014
- Responsibilities included stocking products, arranging displays, timely opening/closing of store
- High emphasis on customer service and assistance with questions and retrieval of all products
- Managed returns and exchanges.
Document Clerk
Ronin Staffing
07.2013 - 10.2013
- Accountable for timely processing of all documents
- Document Custody, File and information retrieval in response to requests from authorized users, departments and employees
- Sorted and classified all information in accordance with specific guidelines, such as content, purpose and user criteria, as well as chronological, alphabetical/numerical order
- Responsible for reading and scanning incoming materials to determine correct classification and filing.
Sales Associate/Healthcare, Service/Sales Associate
HMSHost
04.2013 - 08.2013
- Provide assistance to elderly in the privacy of their home with personal needs and hygiene
- Customer
12.2011 - 08.2012
- Perform other related services for loan files and documentation, including sorting, assembling and scanning
- Data Entry
Warehouse Clerk
03.2009 - 11.2010
- Enter data of various documents received daily and batched or logged as distributed work
- Volt Staffing Perform distribution services such as replenishment, stocking, shipping, receiving and returns, sorting and loading of warehouse materials
- Maintain focus on housekeeping and safety in order to assure safety within the work environment
- Daily direct communication with supervisors and all working groups related to job requirements.
06.2008 - 02.2009
- Process cash and credit transactions, keyholder responsibilities, and merchandise inventory of marked items for quick sale/product turnover
- Dietary Aide 2004 (St Paul Rehabilitation & Somerset House) Prepare nutritional meals for elderly during breakfast, lunch and dinner and unload/load cart and assist residents during dining hours
- Cashier Mervyn’s California 2001 & Wall
- Street Deli Employ effective customer service skills, answered telephones, process new accounts, manage customer product returns, exchanges, and questions related to products.
Education
Medical Records/Medical Terminology Training Certificate/Customer service training and basic computer applications -
St. Paul Technical College
01.2009
Diploma -
Illinois Medical Training Center
01.2001
Diploma -
Chicago Vocational High
Skills
- Computer applications Proficient
- In
- Excel, Microsoft Word, Outlook, PowerPoint, keyboarding and 10-key
Certification
Minneapolis Community Technical College, Pharmacy Technician Certificate (2013) – Trained to assist licensed pharmacists in dispensing medication,
entering medications, locate medications, and customer service
Professional Development Program (Twin Cities RISE!, St. Paul – 2010) – Career fundamentals, personal empowerment
References
- References
- Jerry Williams: Records Manager at Fredrikson & Byron (612-492-7575 /jwilliams@fredlaw.com
- Caitlyn Benz: Supervisor at IST Management (612-492-7836/kbenz@fredlaw.com}
- Rebecca Pendleton at Novitex (612-217-6984)
Timeline
Specimen Processor
02.2019 - Current
Office Service Associate
Novitex-Exela
09.2018 - 02.2019
Novitex-Exela
03.2016 - 08.2018
Medical Coding/Mail Copy Center Clerk
Robert Half & AppleOne
04.2015 - 06.2015
Mortgage Clerk
Document, Randstad Staffing, Wells Fargo
09.2014 - 12.2014
Sales Associate
Coldwater Creek and Go Calendars
11.2013 - 04.2014
Document Clerk
Ronin Staffing
07.2013 - 10.2013
Sales Associate/Healthcare, Service/Sales Associate
HMSHost
04.2013 - 08.2013
12.2011 - 08.2012
Warehouse Clerk
03.2009 - 11.2010
06.2008 - 02.2009
Medical Records/Medical Terminology Training Certificate/Customer service training and basic computer applications -
St. Paul Technical College
Diploma -
Illinois Medical Training Center
Diploma -
Chicago Vocational High