Shannon Dinneen

Holiday Station Stores are a brand of Alimentation Couche-Tard, one of the world’s leading convenience retailers operating in 29 countries and territories, with more than 16,700 stores. The organization’s objective is to offer fast and friendly service, providing food, hot and cold beverages, car wash services, and other high-quality products and services including road transportation fuel and e-mobility charging designed to meet or exceed our customers’ needs in a clean, welcoming, and easy environment.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Submitted orders for new inventory.

OneNeck IT Solutions offers a suite of information technology solutions such as cloud hosting, data centers, managed services and hardware and software solutions provider sales. The customer base spans from large enterprise to individual with annual revenue of $200-$250 million.

• Consistently met tight deadlines while maintaining a high level of detail-oriented work on complex orders.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements and organizational policies and procedures.
• Provided exceptional customer service while handling inquiries from clients regarding their accounts or billing questions.
• Audited accuracy of billing and customer data against contracts and legal agreements.
• Served as liaison between clients and internal departments, fostering effective communication and collaboration and increasing customer satisfaction.
• Collaborated with cross-functional teams for seamless order management resulting in reduced lead times, timely delivery and accurate invoicing.
• Provided support to internal team members through prompt response to queries regarding product availability or shipment status updates.
• Implemented quality control checks and enhanced staff training resulting in accuracy improvements.
• Expedited order fulfillment with thorough coordination between sales, logistics, and warehouse teams.
• Input order information into system and updated customer accounts to document and track customer orders.
• Performed and continuously improved account maintenance tasks to ensure accounts were kept current including addresses, contact information, and other account level tasks resulting in improved efficiency and productivity, as well as timely and accurate delivery.
• Developed strong relationships with clients, leading to increased trust and loyalty and reduced customer turnover.
• Supported sales efforts by providing essential information about existing accounts and potential leads.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Maintained organized records of all customer orders, ensuring easy retrieval for future reference or reporting purposes.

• Perform and review account maintenance tasks to ensure accounts are kept current including addresses, contact information, manual adjustments, and other account level data entry tasks
• Act as primary contact for basic customer questions and billing inquiries
• Audit accuracy of billing and customer data against contracts and legal agreements
• Streamlined account management processes for improved efficiency and productivity.
• Developed strong relationships with clients, leading to increased trust and loyalty.
• Provided exceptional customer service while handling inquiries from clients regarding their accounts or billing issues.
• Collaborated with cross-functional teams to ensure seamless delivery of account services.
• Managed multiple accounts simultaneously, prioritizing tasks for optimal results.
• Assisted in onboarding process of new clients, facilitating smooth transition into company's service offerings.
• Supported sales efforts by providing essential information about existing accounts and potential leads.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Served as liaison between clients and internal departments, fostering effective communication and collaboration.

Visi, Inc. was acquired by Telephone and Data Systems, Inc. in 2012 and integrated with four other entities to become OneNeck IT Solutions LLC in 2016.

• Reviewed contracts and agreements to ensure all applicable controls are met prior to Provisioning.
• Optimized collections efforts through regular collaboration with the collections team on handled customer billing inquiries and questions and developed strong relationships with clients, and vendors fostering trust and confidence in the company's services and procedures.
• Audited accuracy of billing and customer data against contracts and legal agreements.
• Supported cash flow optimization efforts by streamlining billing processes resulting in assisted management with month-end close activities, ensuring accurate financial.
• Managed accounts payable, including entry of invoices and generation of reports.
• Kept vendor files accurate and up to date to expedite accounts payable process.
• Trained new hires on company-specific billing software, policies, and procedures.
• Efficiency and timely delivery of invoices to clients and timely reconciliation of bank statements against outstanding invoices.

Total Petroleum, Inc. is a French multinational integrated energy and petroleum company founded in 1924 and is one of the seven supermajor oil companies. Its businesses cover the entire oil and gas chain, from crude oil and natural gas exploration and production to power generation, transportation, refining, petroleum product marketing, and international
crude oil and product trading.

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
• Submitted orders for new inventory.
• Created employee schedules to align coverage with forecasted demands.
• Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, for working positions in the organization.