Shannon Dodge
Phoenix,AZ
Summary
Reliable and knowledgeable professional with significant real estate background, specifically in assisting high-performing agents. Possess strong organizational skills, adept at managing property listings, scheduling showings and preparing necessary documentation. Demonstrated initiative in improving sales process efficiency, contributing to successful property transactions and client satisfaction.
Overview
23
23
years of professional experience
Work History
Transaction Coordinator
RE/MAX Signature
Phoenix, AZ
05.2024 - Current
- Reviewed, revised and processed all documents related to real estate transactions.
- Provided support to agents during the negotiation process of purchase agreements.
- Drafted contracts, purchase agreements, closing statements and leases.
- Communicated effectively with clients, agents and other parties involved in the transaction.
- Managed follow-up activities after closings such as recording deeds and mortgage documents.
- Maintained accurate records of all transaction activities in a timely manner.
- Tracked data related to sales volume, closed deals, time frames and profitability of each transaction.
- Answered questions from clients about their transactions and provided additional information as needed.
- Promoted active listings through social media marketing, open houses and newsletters.
- Developed and presented purchase offers to sellers for consideration.
- Ensured compliance with state regulations regarding real estate transactions.
- Coordinated inspections, appraisals, title searches and other tasks associated with real estate transactions.
Closing Partner
The Penrose Team - eXp Realty
Scottsdale, AZ
08.2022 - 05.2024
- Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings.
- Delivered enthusiastic, efficient and multi-faceted administrative and computer support, particularly through production and underwriting processes.
- Cultivated congenial relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth.
- Oversaw and managed real estate agency digital tools and recommended new features for technology platform to improve closing process based on transaction coordination experiences.
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Developed, maintained and tracked personalized marketing plans tailored specifically to individual homeowners for property sales.
- Maximized customer savings by negotiating buyer and seller contracts.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Managed real estate transactions from initiation to closing.
Operations Executive
Family First Life
Phoenix, AZ
07.2019 - 08.2022
- Facilitate and coordinate onboarding of over 500 newly hired agents annually.
- Process agent applications for licensing with all contracted carriers.
- Support business growth through strategic planning and process development.
- Coordinate and implement training for over 100 professionals to the insurance agency.
- Oversee business-wide changes to modernize procedures and organization.
- Process and record new policies, policy changes and claims.
- Managed annual written premium of $5MM by notifying insurance agents and accounting departments of policy cancellations and changes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and coordinated meetings and conference calls with various individuals via zoom and slack.
- Liaised between new agents and various departments throughout organization.
- Handled and promptly resolved agent and customer complaints to maintain professional relationships.
- Created internal process to gather agent information and automate training schedules as well as streamline agent communication and expectations.
Real Estate Agent
JC Realty Group
Phoenix, AZ
11.2012 - 08.2022
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Represented buyers and sellers of developed and undeveloped properties.
- Maintained inventories and records of sales collaterals and closings.
- Reviewed market research data and changed sales plans accordingly.
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated, facilitated and managed real estate transactions.
Sales Manager
ETelecare Global Solutions
Phoenix, AZ
02.2002 - 05.2009
- Established and oversaw performance targets for call center associates.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Assisted in gathering facts and documents utilized during sales process.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Determined quality assurance benchmarks and set standards for improvement.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Real Estate License -
Arizona School of Real Estate
Peoria, AZ10.2012
No Degree - General Studies
Coconino Community College
FlagstaffSkills
- Customer Relationship Building
- Excellent Communicator
- Business Development
- Strategic planning
- Operations management
- Arizona Licensed Real Estate Agent
- Budgeting and Reporting
- Administrative support
- Employee training and development
- Risk management
- Contract Negotiation
Timeline
Transaction Coordinator
RE/MAX Signature
05.2024 - Current
Closing Partner
The Penrose Team - eXp Realty
08.2022 - 05.2024
Operations Executive
Family First Life
07.2019 - 08.2022
Real Estate Agent
JC Realty Group
11.2012 - 08.2022
Sales Manager
ETelecare Global Solutions
02.2002 - 05.2009
Real Estate License -
Arizona School of Real Estate
No Degree - General Studies
Coconino Community College
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