Shannon Dodson

• She managed the practice's daily operations, including making schedules, answering phone calls and emails, and coordinating monthly provider meetings for two different sites.

They are coordinated with the revenue cycle to ensure that all rounding sheets with visits have been uploaded, so that they can be coded and billed in a timely manner.

• Analyzed financial data to identify areas of improvement in cost control initiatives.
• Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
• Oversaw recruitment efforts for new employees and provided onboarding training sessions.
• Provided guidance on clinical coding practices to ensure accurate reimbursement from payers.

• Provides technical expertise to new site coordinators and assists them with problem solving as needed.
• Provides coverage of site coordinators when necessary due to vacation, extended sick time or emergencies.
• Assists with scheduling functions as needed by acting as liaison between scheduler and provider for shift coverage and help ensure accurate reflection of time worked
• Assists with patient complaints by documenting and forwarding to the site medical director and/or hospital personnel as appropriate.
• Assists departments with obtaining provider signatures
• Ensures proper procedures are followed for required reporting, Monitor SharePoint (i.e., Daily Census and Provider Deficiency)
• Provides weekly feedback to Billing Supervisors on status of site issues, i.e. chart flow issues, signature issues, etc.
• Assists with completion of death certificates as needed
• Other duties as assigned
• Reads and abides by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
• Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company
• Obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so
• Support and abide by the values of the company
• Responsible for adhering to Information Security Policies and ensuring Envision is as secure as possible.
• Other duties as assigned.

• Answered phone and forwarded calls to appropriate person.
• Did the filling for all nursing and therapy patients.
• responsible for handing all faxes and making sure they went to the designated person.
• Kept up with insurance authorization for nursing and therapy . I made sure all visit were covered for the correct date and amount of visits. I called many different companies to ask for additional visit or to extend dates.
• Monitored client's well-being, safety and comfort under physician direction.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Collected and documented vital signs to track current patient conditions.
• Engaged with patient family and friends to provide courteous visit experience.
• Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Followed safe lifting techniques and individual resident lifting instructions.