Shannon Dolph
Tulsa,OK
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
26
26
years of professional experience
Work History
Server Assistant Manager
McGill's
04.2022 - Current
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Server
The Ridge Grill
05.2012 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Managing Bartender
Cardigan's Restaurant And Bar
09.1998 - 05.2012
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
Education
Bachelor of Arts - Spanish And American Indian Studies
Northeastern State University
Tahlequah, OK12.2023
Skills
- Staff Training and Development
- Sanitation Standards
- Food Safety Compliance
- Task Delegation
- Upselling strategies
- Operating system management
- Restaurant Operations
Languages
Spanish
Professional Working
Timeline
Server Assistant Manager
McGill's
04.2022 - Current
Server
The Ridge Grill
05.2012 - 04.2022
Managing Bartender
Cardigan's Restaurant And Bar
09.1998 - 05.2012
Bachelor of Arts - Spanish And American Indian Studies
Northeastern State University