Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Doshier

Valencia,CA

Summary

Technical Product Owner with effective communication skills and in-depth eDiscovery experience. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions to support business needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Product Owner

Oliver Technology
04.2023 - Current
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Worked with Product Manager, Engineering Leads and UX Designers to write sufficiently detailed features, user stories, acceptance criteria, and technical implementation strategies.
  • Collaborated with engineering teams to ensure clear understanding of requirements and expectations and technical feasibility assessments, resulting in realistic scope definition for features and user stories.
  • Championed user-centric design throughout development process to ensure exceptional user experiences.
  • Enhanced product usability by gathering and incorporating user feedback into development.
  • Fostered a culture of continuous improvement and increased team productivity by adhering to Agile methodologies
  • Participated in and lead regular Scrum ceremonies including daily stand up, sprint planning, sprint review, backlog refinement and retrospective meetings.

Business Systems Analyst

Consilio
04.2022 - 04.2023
  • Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
  • Collaborated with stakeholders across the organization to understand and articulate business needs into meaningful user stories to drive solutions that delivered value.
  • Worked closely with development staff to convey business use cases, document requirements, and verify acceptance of work product to deliver well-tested features and enhancements.
  • Trained business personnel in use of systems and coordinated User Acceptance Testing and feedback to properly classify bugs vs feature enhancements.
  • Created and maintained library of end user product documentation and provide training and demos for users and supporting roles.

QA Manager – Platform Development

Consilio
02.2018 - 04.2022
  • Promoted continuous learning within the QA department through regular trainings focused on evolving industry best practices.
  • Streamlined bug reporting process, expediting resolution times for critical issues.
  • Improved overall efficiency of the QA department through strategic planning and resource allocation.
  • Collaborated with stakeholders to ensure the intent of development efforts were delivered.
  • Participated in writing and executing manual tests for custom eDiscovery applications using Jira to record test cases test steps and related defects.

Engineering Product Coordinator

DiscoverReady
03.2015 - 01.2018
  • Interacted with diverse group of stakeholders to understand and clearly translate product requirements into meaningful user stories / tech direction for development.
  • Lead implementation of custom applications supporting multiple operational departments.
  • Created product specifications and end user documentation as well as provided training for supported products.
  • Served as liaison between development and users to drive solutions, improvements and troubleshoot issues.

Process Engineer – Level 3 /Level 4 Associate

DiscoverReady
01.2010 - 02.2015
  • Functioned as team lead for system upgrades, coordinating necessary testing and updates across departments.
  • Performed user acceptance testing to validate new functionality, enhancements, and bug fixes for custom applications.
  • Lead design and implementation for custom development projects, creating specifications and coordinating with end users.
  • Audited and approved data deliverables from technical processing teams before final delivery to client.

Production Manager

DiscoverReady
01.2008 - 01.2010
  • Managed team of personnel responsible for all document production requests including properly configuring templates for validation and export logic, running all required workflow steps, and preparing internal and external deliverables.
  • Managed Communications with Project Management to track and achieve multiple high-pressure deadlines, coordinating status updates on all requests.
  • Coordinated with development to architect and update applications to improve quality, speed, and efficiency of production workflow.

Education

California State University - Northridge

Skills

  • Strong written & verbal communicator
  • Product Backlog Management
  • User Story and Feature Creation
  • Business Needs Analysis
  • Data-driven decision-making
  • Stakeholder relationship management
  • Agile Methodology / Scrum
  • Functional and User Acceptance testing
  • Azure DevOps / Jira / Confluence
  • eDiscovery industry knowledge
  • MS Office Suite / Google Workspace
  • Visio / Lucid Chart
  • T-SQL / XML / JSON

Certification

Relativity Certified Administrator

Certified Scrum Master (CSM)

Timeline

Product Owner

Oliver Technology
04.2023 - Current

Business Systems Analyst

Consilio
04.2022 - 04.2023

QA Manager – Platform Development

Consilio
02.2018 - 04.2022

Engineering Product Coordinator

DiscoverReady
03.2015 - 01.2018

Process Engineer – Level 3 /Level 4 Associate

DiscoverReady
01.2010 - 02.2015

Production Manager

DiscoverReady
01.2008 - 01.2010

California State University - Northridge

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Shannon Doshier