Shannon Doty
Oskaloosa,IA
Summary
Dynamic General Manager at McGindley Auto Group with a proven track record in operations management and team leadership. Successfully increased sales and profitability through strategic planning and relationship building. Expert in P&L management and staff development, fostering a culture of continuous improvement and achieving operational excellence.
Overview
17
17
years of professional experience
Work History
General Manager
McGindley Auto Group
02.2025 - Current
- Assisted in developing operational strategies to enhance efficiency and productivity.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Supported management in training staff on company policies and procedures for consistent execution.
- Engaged in regular communication with departments to ensure alignment on operational goals.
- Contributed to inventory management by tracking supplies and assisting in order placement.
- Participated in team meetings to provide input on process improvements and workflow enhancements.
- Observed safety protocols and maintained a clean work environment for optimal operational performance.
- Adapted quickly to new tasks while learning essential tools and systems for effective job performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Territory Sales Manager
Rilco Inc.
01.2015 - 02.2025
- Managed territory accounts, fostering relationships with clients to drive sales growth.
- Executed sales presentations, effectively communicating product benefits to diverse audiences.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Collaborated with marketing teams to develop targeted promotional campaigns for regional outreach.
- Monitored inventory levels, ensuring product availability aligned with customer demand.
- Trained and supported junior team members in sales strategies and product knowledge.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Attended trade shows and networking events to establish connections and promote brand visibility.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Established strong relationships with key clients, boosting customer retention rates.
- Established and maintained over 300 accounts, expanding territory by $3,000,000 annually.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 10% or higher.
- Carefully analyzed data to determine most effective sales strategies.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Tracked changing product lines to effectively meet dynamic market demands.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Developed customized solutions based on client needs, resulting in increased customer satisfaction and loyalty.
- Introduced new sales techniques and tools, resulting in increased efficiency and productivity among team members.
Operations Manager
Rilco Inc.
03.2013 - 01.2015
- Streamlined operational processes to enhance efficiency and reduce waste across multiple departments.
- Implemented performance metrics to monitor productivity and identify areas for improvement.
- Led cross-functional teams in executing strategic initiatives, resulting in improved service delivery.
- Developed training programs to enhance employee skills and foster a culture of continuous improvement.
- Analyzed workflow systems to optimize resources and increase overall operational effectiveness.
- Coordinated project management efforts, ensuring timely completion of key deliverables within budget constraints.
- Established standard operating procedures to ensure compliance with industry regulations and safety standards.
- Facilitated regular team meetings to promote communication and align departmental goals with organizational objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Diesel Equipment Mechanic
J&M Truck and Equipment Repair
02.2008 - 03.2013
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on heavy equipment, enhancing longevity and reducing downtime.
- Utilized diagnostic equipment to troubleshoot mechanical issues, improving operational efficiency.
- Mentored junior mechanics in best practices for equipment repair and safety protocols.
- Improved overall vehicle efficiency with comprehensive knowledge of engine systems, fuel injection components, and electrical wiring.
- Developed strong relationships with clients through clear communication, understanding their needs and delivering consistent results.
- Reduced downtime for diesel engines by providing timely preventive maintenance and accurate diagnostic services.
- Successfully completed complex repair projects on a variety of diesel equipment, including trucks, buses, and heavy machinery.
Education
MLT II Certification in Machinery Lubrication Tech -
Noria Corporation
Tulsa, OK01-2022
ASE Certified Diesel Mechanic -
National Institute For Automotive Service
01-2004
North Mahaska
New Sharon, IA05-2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff development
- P&L management
- Motivation
- Labor cost controls
- Staff motivation
- Customer retention
- Vendor relationships
- Consistently meet goals
- Purchasing
- Recruitment
- Expense control
- Troubleshooting expertise
- Project planning
- Sales expertise
- Sound judgment
- New business development
- Account management
- Vendor negotiations
- Sales team development
- Market analysis
- Skilled negotiator
- Distribution management
Timeline
General Manager
McGindley Auto Group
02.2025 - Current
Territory Sales Manager
Rilco Inc.
01.2015 - 02.2025
Operations Manager
Rilco Inc.
03.2013 - 01.2015
Diesel Equipment Mechanic
J&M Truck and Equipment Repair
02.2008 - 03.2013
MLT II Certification in Machinery Lubrication Tech -
Noria Corporation
ASE Certified Diesel Mechanic -
National Institute For Automotive Service
North Mahaska
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